IBM Support

DPR-ERR-2014 Unable to load balance the request because no nodes in the cluster are available

Troubleshooting


Problem

Schedules fail with error: DPR-ERR-2014 Unable to load balance the request because no nodes in the cluster are available, or no nodes are configured for the service: eventManagementService.

Symptom

DPR-ERR-2014 Unable to load balance the request because no nodes in the cluster are available, or no nodes are configured for the service: eventManagementService.

Cause

This error occurs when the eventManagementService is stopped or disabled.

Resolving The Problem

Start the eventManagementService in Cognos Connection.

or

In Cognos Configuration, set Event management service enabled to true.

Steps:


1. In Cognos Connection, click on Launch -> Cognos Administration.
2. Click the Status Tab -> System and select the Dispatcher(s)
3. Select the arrow next to the EventManagementService and click the Start button.
4. Execute the report via Schedule.

If EventManagementService is not available in Cognos Connection, follow the next steps:


1. Open Cognos Configuration.
2. Under Environment select the Cognos Service.
3. In the Cognos Service -> Component Properties window, confirm that the Event management service enabled is set to true.
4. Save the Configuration. Stop and Start the Cognos service.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21341612