Troubleshooting
Problem
When trying to send and email from Event Studio through the preview window or through Scheduling it fails after about 10 minutes with the following error: CNC-ASV-0001 Agent Service general error: Exception occurred: java.lang.OutOfMemoryError.
Symptom
CNC-ASV-0001 Agent Service general error: Exception occurred: java.lang.OutOfMemoryError.
Resolving The Problem
The error is caused by an event returning too many results. If you limit the results to fewer values the email sends correctly.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Event Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21339566