Login error: [E US00052]Login failed (code=10114 -1)

Technote (troubleshooting)


Problem(Abstract)

Planning Analyst & Manager (all versions)

Description:

One or more users are unable to log onto Analyst.

Error message -

[E US00052]Login failed (code=10114 -1)

Solution:

The user does not have access to the lockfiles on the server or the lockfiles have incorrect information in them (this may occur if a user incorrectly exited the program).

Check the location of the files locks.log and logins.log on the network fileserver (detailed in the Locks= and Logins= paths in the network FILESYS.INI file). Check that users have read/write access to these files.

If the users do have correct access to these files, log all users out of Analyst / Manager and delete the locks.log and logins.log files. These files will be regenerated the next time a user logs in.

Resolving the problem

The user does not have access to the lockfiles on the server or the lockfiles have incorrect information in them (this may occur if a user incorrectly exited the program).

Check the location of the files locks.log and logins.log on the network fileserver (detailed in the Locks= and Logins= paths in the network FILESYS.INI file). Check that users have read/write access to these files.

If the users do have correct access to these files, log all users out of Analyst / Manager and delete the locks.log and logins.log files. These files will be regenerated the next time a user logs in.

Cross Reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos Planning Contributor
Business Analytics Cognos Planning Manager
Business Analytics Cognos Planning Analyst Windows 8.1

Historical Number

125045

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Document information


More support for:

Cognos 8 Planning
Analyst

Software version:

8.1, 8.2, 8.3, 8.4, 8.4.1, 10.1

Operating system(s):

Windows

Reference #:

1335355

Modified date:

2010-12-10

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