Testing tools adapters not found in Rational Quality Manager Import Test Script wizard

Technote (troubleshooting)


Problem(Abstract)

This technote explains how to resolve a situation where the IBM Rational Quality Manager (RQM) Import Test Script wizard does not display any available adapters.

Symptom

Testing tools (Rational Functional Tester, Rational Performance Tester, and Rational Robot) adapters not found in IBM Rational Quality Manager Import Test Script wizard.


Even though the adapter is started and "connected", no adapter is found in the Import Test Script wizard. The log in the Adapter Console shows that the adapter tries to reconnect to the server every 3 seconds, but no descriptive errors are thrown. Sample of the log from the Adapter Console:


    12:43:51:734 AM Starting Adapter
    12:43:53:796 AM Login success to server https:// <ServerIP>:9443/jazz/web/console/QM
    12:43:53:905 AM Reconnecting to the server
    12:43:56:921 AM Reconnecting to the server
    12:43:59:937 AM Reconnecting to the server
    12:44:02:952 AM Reconnecting to the server
    12:44:05:968 AM Reconnecting to the server
    12:44:08:984 AM Reconnecting to the server

Cause

The Server URL is incorrect.

Resolving the problem

In the sample of the log from the Adapter Console above, the full URL to the RQM server is being used (which is incorrect).

The correct format of the Server URL is:https://<ServerIP>:9443/jazz

To resolve the issue:

  1. Change the Server URL to the correct format as in the screenshot below. Note that 9.34.149.64 is the IP address of the RQM server. Replace the IP with your server's IP address.


  2. Close and restart the Adapter


Related information

Simplified Chinese technote 1468679

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Document information


More support for:

Rational Quality Manager
Integrations: IBM

Software version:

1.0, 1.0.0.1, 1.0.0.2

Operating system(s):

Windows

Reference #:

1330299

Modified date:

2011-05-12

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