Technote (troubleshooting)
Problem(Abstract)
During the installation of IBM Rational ClearCase or IBM Rational ClearQuest, you enter a value for the temp folder on the Temp Directory panel. If the temp folder does not exist, the installation fails. IBM Installation Manager does not indicate whether the temp folder exists nor does Installation Manager create the temp folder if it does not exist.
Resolving the problem
To avoid this problem, use the default temp folder /tmp during installation.
If you want to specify a different temp folder during product installation, create the folder before starting the installation process.
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Software Development | Rational ClearQuest | Installation | AIX, HP-UX, Linux, Solaris | 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.10, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 7.1.2.9, 8.0, 8.0.0.1, 8.0.0.2, 8.0.0.3, 8.0.0.4, 8.0.0.5, 8.0.0.6 |
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