Unable to install Rational ClearCase or Rational ClearQuest when temp folder does not exist

Technote (troubleshooting)


Problem(Abstract)

Attempts to install IBM Rational ClearCase or IBM Rational ClearQuest using IBM Installation Manager when temp folder does not exist results in a failed install.

Symptom

During the installation of IBM Rational ClearCase or IBM Rational ClearQuest, you enter a value for the temp folder on the Temp Directory panel. If the temp folder does not exist, the installation fails.


Cause

IBM Installation Manager does not indicate whether the temp folder exists nor does Installation Manager create the temp folder if it does not exist.

Resolving the problem

To avoid this problem, use the default temp folder /tmp during installation.

If you want to specify a different temp folder during product installation, create the folder before starting the installation process.


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational ClearQuest Installation AIX, HP-UX, Linux, Solaris 7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.10, 7.1.2.11, 7.1.2.12, 7.1.2.13, 7.1.2.14, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 7.1.2.9, 8.0, 8.0.0.1, 8.0.0.10, 8.0.0.11, 8.0.0.2, 8.0.0.3, 8.0.0.4, 8.0.0.5, 8.0.0.6, 8.0.0.7, 8.0.0.8, 8.0.0.9, 8.0.1, 8.0.1.1, 8.0.1.2, 8.0.1.3, 8.0.1.4

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Document information


More support for:

Rational ClearCase
Installation

Software version:

7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 7.1.2.9, 7.1.2.10, 7.1.2.11, 7.1.2.12, 7.1.2.13, 7.1.2.14, 8.0, 8.0.0.1, 8.0.0.2, 8.0.0.3, 8.0.0.4, 8.0.0.5, 8.0.0.6, 8.0.0.7, 8.0.0.8, 8.0.0.9, 8.0.0.10, 8.0.0.11, 8.0.1, 8.0.1.1, 8.0.1.2, 8.0.1.3, 8.0.1.4

Operating system(s):

AIX, HP-UX, Linux, Solaris

Reference #:

1326303

Modified date:

2014-06-25

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