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Non English Windows: Install of Change 4.5 fails with pop-up: "One or more Operations did not succeed during install. Consult the install.log for details"What can I do?

Question & Answer


Question

Non English Windows: Install of Change 4.5 fails with pop-up: "One or more Operations did not succeed during install. Consult the install.log for details"What can I do?

Answer

The Problem and Error Message

The Change install fails with the pop-up message:
"One or more Operations did not succeed during install. Consult the install.log for details:… "
 
The Install log shows entries like the following (e.g. German localization):
"Process returned non-zero results, this usually indicates and error occured.
Finished Executing command
Start Executing command: cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\temp" /E /G Everyone:F
Zuordnungen von Kontennamen und Sicherheitskennungen wurden nicht durchgefuehrt."
               
             (= Matching of account names and security preferences failed)
...

" Start Executing command: cmd /c echo y|cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\log" /T /G Everyone:F
Zuordnungen von Kontennamen und Sicherheitskennungen wurden nicht durchgefuehrt.
(=Matching of account names and security preferences failed)
Ein Prozess hat versucht, zu einer nicht bestehenden Pipe zu schreiben.
Process returned non-zero results, this usually indicates and error occured."
(="The process tried to write to a nonexistent pipe.")
 
Explanation and Solution

The install fails because the ' cacls' command uses the parameter " Everyone " assuming an English Windows OS. In other Windows versions "Everyone" is replaced by a local representation of this like in e.g. German Windows by user " Jeder ", in French Windows by user " Tout le monde ", etc.

If you use the following 3 commands and do a restart of the processes CS4.5 will work properly; else it will fail, since backend sessions won't be started:

Replace " C:\ Programme\Telelogic\SYNERGY CM 6.4 " in the following commands with the correct installation path:

German :
cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\etc\cs\users" /E /G Jeder:F
cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\temp" /E /G Jeder:F
cmd /c echo y|cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\log" /T /G Jeder:F
 
French:
cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\etc\cs\users" /E /G Tout le monde:F
cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\temp" /E /G Tout le monde:F
cmd /c echo y|cacls "C:\Programme\Telelogic\SYNERGY CM 6.4\log" /T /G Tout le monde:F
 
Note: This issue only affects Change versions 4.3, 4.4, and 4.5.  All other Change versions are not affected by this behvaiour..
4.3, 4.4, 4.5, OnlyNACM00810AnswerProduct versionPartner ContentInternal ContentCategoryReference IDAuthor

[{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Historical Number

KB12070

Document Information

Modified date:
16 June 2018

UID

swg21324368

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