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I tried to install my process package but keep getting the error "A CRProcess Package is already installed"

Question & Answer


Question

I tried to install my process package but keep getting the error "A CRProcess Package is already installed"

Answer

This can happen if a process package had previously failed to uninstall. The method to resolve this issue is to navigate to the "<cs_home>/cs_app/webapps/synergy/WEB-INF/wsconfig/system/" directory and delete or move the following files:

 


    cr_process_triggers.cfg

    cr_process_triggers.xml

    cr_process.xml


 
You will then need to stop and restart the Telelogic Change service (on windows) or the Jetty server (csctl.sh on UNIX).

 

Once the files have been deleted/moved, and the Change server restarted, you should be able to login again as an Admin and successfully install your process package.

Note: This FAQ is specific to Telelogic Change versions 4.4 or newer.

For Rational Change 5.1 and above

The method to resolve this issue is to navigate to the "<rc_home>/jetty/webapps/<context-name>/WEB-INF/wsconfig/system/" directory and delete or move the following file:

 



cr_process.xml

 


Then stop and restart the Rational Change service (on windows) or the Jetty server (csctl.sh on UNIX).

 Once the files have been deleted/moved, and the Change server restarted, you should be able to login again as an Admin and successfully install your process package.

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Historical Number

10590

Document Information

Modified date:
16 June 2018

UID

swg21323821

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