Collecting data for an ODBC Problem
What information should be collected when you experience a problem with your software? Collecting data for an ODBC Problem. Collecting this information before calling IBM support will help you understand the problem and save time analyzing the data.
Collecting general information
General Information to collect for Informix Family product problems
Collecting ODBC specific information
1. Environment settings for IBM Informix ODBC.
2. Determine the version of C/C++ compiler you are using.
HP-UX: cc -V for C or CC -V for C++
AIX: lslpp -L | grep -i vac or lslpp -L | grep -i xlc
Linux: gcc -v
Windows: cl /V
3. Dependency information:
Windows: dumpbin /dependents executable_name
4. Native core or memory dump if the problem is a hang or crash:
core file with executable and all the libraries referenced
5. Set the environment variable SQLIDEBUG:
UNIX/Linux: Set the SQLIDEBUG environment variable to "2:<path\filename>"
Windows: Go to "Control Panel" -> "Performance and Maintenance" -> "System" and click "Environment" on the "Advanced" tab to set the environment variable:
SQLIDEBUG = 2:\path\filename
6. ODBC trace:
a) Go to Control Panel--> Performance and Maintenance --> Administrative Tools and open the Data Sources (ODBC) Administration tool.
b) On the Tracing tab, click "Start Tracing Now" to enable tracing.
c) You can specify a different fully-qualified name of the log file in the "Log File Path" text field.
d) Click OK.
On Unix/Linux, you can turn on the ODBC trace by adding the following to odbcinst.ini if you have ODBC Driver Manager installed:
TraceFile=< pathname >/odbctrace.out
TraceDll=<Your_ODBC_Driver_Manager_lib_path> /odbctrac.so (or .sl)
must be an existing path with write permission by the user who will start the ODBC application
Note, you must specify InstallDir when you are using ODBC driver manager for ODBC trace.
You can also use Informix libifdmr to replace the ODBC driver manager to trace the ODBC driver. The libifdmr also maps the old ODBC APIs, such as SQLAllocStmt. To use libifdmr:
1. Make sure the ODBC application is linked to idmrs09a with link option of -lifdmr.
2. Set the TraceDll to idmrs09a, for example:
7. Once SQLIDEBUG and ODBC trace are enabled run the application.
8. A simplified ODBC test program that reproduces the problem is very helpful.
What to do next
Once you have collected the preceding information, simply submit the diagnostic information to IBM support.
You can submit files using one of following methods to help speed problem diagnosis:
- IBM Support Assistant (ISA)
- Electronic Service Request (ESR)
- FTP to the Enhanced Customer Data Repository (ECuRep)
See the Related information article, Submitting diagnostic information to IBM Technical Support for problem determination.
More support for:
Informix Client Software Development Kit (CSDK)
Software version: 2.9, 3.0, 3.5
Operating system(s): AIX, DYNIX/ptx, Digital Unix (OSF1)(TRU64), HP-UX, IRIX, Linux, Mac OS X, Reliant UNIX, Sinix, Solaris, Windows
Reference #: 1323418
Modified date: 2009-04-07