This is a Partner Support Template. Cut and paste this information as the first entry in the problem record as described below.
Resolving the problem
********************START CUT/PASTE *******************
Category General: (choose one)
Client API (ITCL / IMDA, callout)
Client application crash/hang/wait/loop
Feed Handler (ites / itob / consolidated book / bpod, etc)
Object distributor (itod)
Object distributor gateway (itod gateway)
Unexpected Result when.....
Request for product enhancement
What were you doing? (choose one)
System administration, Configuration
Other Software Installation/ Change
Other Hardware Installation/ Change
Running normal, then problem occurs
Attempting to run Diagnostic Aids
<Provide concise steps to reproduce the problem>
<List any steps taken to attempt to resolve the issue>
********************END CUT/PASTE *******************
In addition to the standard FTP capability, please note that ESR allows you to attach supporting information related to the problem. If you choose to use an attachment please ensure that the Problem Summary information includes the following:
FASTPATH (Y/N): _Y_
PROBLEM SUMMARY: (Example : Subscription failed - 0,/ICE/MO,,'Unable to resolve instrument')
Directions to collect MustGather Information
WebSphere Front Office for Financial Markets 3.0 MustGathers:
Links to documentation
WebSphere Front Office for Financial Markets 3.0 documentation:
Directions to submit data to IBM
Files can be attached via the ESR tool upon creating the problem report, or can be ftp'd to the following site after creating the problem report.
1. FTP to testcase.boulder.ibm.com directory /ps/toibm/crossworlds
(please use the PMR name as filename if you upload to testcase, easier to identify)
All Other Countries
2. IBM EMEA Centralized Customer Data Repository mail gateway
How to submit files to ftp server:
- ftp to ftp.emea.ibm.com.
- Login as anonymous and enter your email ID as password.
- Change directories to /toibm.
- Change directories to YOUR operating system, from the following list:
aix, cae, hw, linux, lotus, mvs, os2, os400, swm, tivoli, unix, vm, vse and windows.
- Enter: bin at command prompt.
- Use the following file naming convention to name your file and put it on the server. Your PMR will be undated to list where files are stored, using the format: xxxxx.bbb.ccc.yyy.yyy
xxxxx = PMR Number
bbb = Branch
ccc = Country
yyy.yyy = description of the file type. Users should compress the file to be transferred using ZIP or TAR format.
NOTE: If the testcase file can NOT be associated with a existing PMR, it will be tagged and deleted.
- Enter quit command.
For additional details please see:
Please note the syntax that must be used in order for the tool to update the PMR correctly below.
Rules for the PMR number recognition (FTP download and file move processes):
How to Search Knowledge Base:
Begin knowledge string search with "WebSphere Front Office"