Collecting Data: Read First For Maximo Mobile Problems

Resolving The Problem

Maximo Mobile Installation and Application MustGather information.

For Installation Issues

1) Maximo Mobile version and Maximo Application Version.

2) Database Type and Version

3) Application Server configuration, is LDAP and SSL implemented?

4) Which part of the installation is failing

- If the import is failing please send the output in the command window after you have run the import all or import metadata.cmd files.

- If the Packaging is failing please send the output in the command window after you have run the packagemobile.cmd file

5) Mobile properties files

- maximo\mobiletools\mobiletools.properties

- maximo\mobiletools\profiles\common\appsetup\mobile.properties

6) For server with LDAP Implemented

- maximo\applications\maximo\mobileweb\webmodule\WEB-INF\web.xml

7) Screen shot showing the Web Modules deployed with the maximo.ear confirming that the mobileweb.war exists on the Application Server.

For Application Issues

1) Maximo Mobile version and Maximo Application Version.

2) Application that you are having problems with Mobile Asset/Inventory/Work Management?

3) Description of what's happening.

4) If reproducible using J2SE, a screen shot of the error

5) Setup mobile logging as follows

Add or update the logging statements to logging.properties or the logging application if using Maximo Mobile for Maximo 7

log4j.logger.maximo.sql=DEBUG
log4j.logger.maximo.mobile=DEBUG
log4j.logger.maximo.mobile.webservice=INFO
log4j.logger.maximo.mobile.sql.incupdate=INFO

Rebuild & redeploy

6) Reproduce the problem and send the logs to Maximo Support.

Device Logging

For issues where data is not transferring to the server or queries are not being downloaded it is also helpful to turn device logging by uncommenting the following lines in the mobile.properties:

//maximo.mobile.debug=true
//maximo.mobile.debug.persistence=INFO
//maximo.mobile.debug.serialization=ERROR
//maximo.mobile.debug.communication=INFO
//maximo.mobile.debug.sensor=INFO

You will need to re-package and deploy the Mobile jar files after doing this. Once the problem is reproduced this file can also be sent to support.

Emulator Logging

Launch the Mobile emulator application (ie. Work_Mangement.cmd) and append it to a .log file as show below:

<c:\Mobile\DESKTOP\IBM_Maximo_Mobile>Work_Management.cmd > debug.log

*NOTE*: Turning on logging on the device could cause slower performance, you will want to turn this off after reproducing the issue.