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MustGather: FileNet Content Engine Database

Technote (troubleshooting)


Customer-provided background information (also known as "MustGather" data) helps in problem determination and saves time when resolving Problem Management Records (PMRs). This technote provides a description of the background information IBM® support will need.

Resolving the problem

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine the root cause of the problem. With this information, Support can determine if:

  1. This is a known problem (rediscovery).
  2. There is a non-defect problem that can be identified and resolved.
  3. This is a known defect for which a workaround has been developed.
  4. A new problem has been discovered and a fix is required.

If you already contacted support, continue on to the Database MustGather information. Otherwise, click MustGather: Read first for FileNet Content Engine

Database MustGather information

Database-specific problems are typically identified by the DB_ prefix of the reported exception code. The following is required troubleshooting information for database problems.

  1. All of the information described in MustGather: Read first for FileNet Content Engine. Especially important for database issues are the full stack trace and system log files.

  2. Content Engine Server trace file (p8_server_trace.log) with the Database and Error Subsystems enabled when the problem occurs. See FileNet Content Engine Server tracing for details on how to collect this information.

Related information

FileNet Content Engine Server tracing
MustGather: Read first FileNet Content Engine

Document information

More support for: FileNet Content Manager
Content Engine

Software version: 4.0.1, 4.5.0, 4.5.1, 5.0, 5.1.0, 5.2.0, 5.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1313976

Modified date: 28 August 2008

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