After rebooting my server, I receive a 'CS_RC_CHECKARCHIVE_FAILED (-5)' error message

Technote (FAQ)


Question

You have rebooted the server on which CommonStore and Content Manager are installed. The CommonStore Server does not start and the error message 'CS_RC_CHECKARCHIVE_FAILED (-5)' is written to the archint.trace file.

Cause

This error message is generated when the CommonStore Server (archpro program) is unable to connect to IBM Content Manager.

In most cases, the start phase of Content Manager has not been completed when the CommonStore Server tries to connect.


Answer

Make sure that the start phase of Content Manager has been completed before you start the CommonStore Server.

When you run services to start both applications, use the 'dependencies' option to ensure that the service does not start the archpro program before the start of Content Manager has finished.


Cross reference information
Segment Product Component Platform Version Edition
Enterprise Content Management CommonStore for Lotus Domino Server
Enterprise Content Management CommonStore for Exchange Server Server

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Document information


More support for:

CommonStore for SAP
Server

Software version:

8.3, 8.4

Operating system(s):

Windows 2000 Server, Windows 2008, Windows NT, Windows Server 2003, Windows Vista, Windows XP

Reference #:

1313910

Modified date:

2013-01-08

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