IBM Support

Error deploying predefined process templates to the repository

Troubleshooting


Problem

During the creation of a project in IBM® Rational® Team Concert (RTC), from either the Web UI or client UI, an error occurred after clicking on the "Deploy predefined process templates" link.

Symptom

The following error displayed when clicking on the "Deploy predefined process templates" link:


    Error deploying predefined process templates to the repository. Please check your server log for more details.

    [400] : The "com.ibm.team.rtc.default" client access license policy does not allow the "com.ibm.team.process.server.saveProcessTemplate" operation.

Cause

The user that you are logging in to Jazz Repository as does not have a proper license assigned.

Diagnosing The Problem

Even if the user has the JazzAdmin authority, if the proper license for the function being used (e.g. deploying process templates) is not assigned to that user, this error will occur.

Resolving The Problem

To resolve the error, follow these steps:

  1. From the Jazz Admin Web UI, login in using a user ID with JazzAdmins authority.
  2. Go to "User Management".
  3. Select the user that you used previously when trying to invoke "Deploy predefined process templates".
  4. In the "Client Access Licenses" area, check a proper license type such as "Rational Team Concert - Developer" to assign to the selected user:

You should now be able to deploy predefined process templates.

The built-in ADMIN RTC user is not Active User recognized by Jazz Team Server. Therefore, one cannot use the Admin Web UI to make the above-mentioned change. In order to assign a Developer license, you have to launch the RTC client, connect to your Jazz repository using the built-in ADMIN id and password. From the repository connection, select "Open My User Editor" from the context menu, and check a proper license type to assign to the built-in ADMIN user:



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Product Synonym

Rational Team Concert

Document Information

Modified date:
16 June 2018

UID

swg21313840