WebSphere Process Server 6.1 add-on and collectors available on IBM Support Assistant 4.0

Use IBM Support Assistant 4.0 to troubleshoot WebSphere Process Server problems. See the main steps for installing a WebSphere Process Server add-on, and become familiar with how to use the data collectors for collecting data.

• Install WebSphere Process Server add-on in IBM Support Assistant 4.0
• Collect data using IBM Support Assistant 4.0
• Available Collectors for WebSphere Process Server

Install WebSphere Process Server add-on in IBM Support Assistant 4.0

1. Open IBM Support Assistant.
   
   
2. Select Update - Find new - Product Add-ons:
   
   
   
   
   
3. Expand WebSphere.
   
   
4. Select the WebSphere Process Server 6.0 or 6.1 product add-on and click Next.
   
   
   
   
   
5. Accept the license agreement and click Next.
   
   
6. Click Finish to install the new product add-on.
   
   
7. Restart IBM Support Assistant.
   After restarting the product, the add-on displays when you select Update - Manage installed Add-ons and expand Installed product add-ons.
   

Collect data using IBM Support Assistant 4.0

1. Open IBM Support Assistant.
   
   
2. Click Analyze Problem on the main page or from the Launch Activity drop down menu on the top left corner.
   
   
3. Click Collect Data.
   
   
   
   
4. Expand WebSphere Process Server to view the problem types.
   
   
5. Select a collector and click Add.
   
   
   The selected collector displays in the Collector Queue. You can add more than one problem type.
   
   
6. Click Collect All.
   
   
7. Follow the prompts to complete the data collection.

Available collectors and what data they collect

The following three collectors are available for WebSphere Process Server:

• The general collector collects generic information from the system.
  
  
• The selective trace collector allows you to set specific trace strings, reproduce the problem, and collect all of the configuration and log and trace files.
  
  
• The network deployment collector, for use in a clustered environment, helps you gather files that are useful for problem determination across a network.