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MustGather: FileNet Content Engine Security Authorization

Troubleshooting


Problem

Customer-provided background information (also known as "MustGather" data) helps in problem determination and saves time when resolving Problem Management Records (PMRs). This technote provides a description of the background information IBM® support will need.

Resolving The Problem



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Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine the root cause of the problem. With this information, Support can determine if:

  1. This is a known problem (rediscovery).
  2. There is a non-defect problem that can be identified and resolved.
  3. This is a known defect for which a workaround has been developed.
  4. A new problem has been discovered and a fix is required.


If you already contacted support, continue on to the Security Authorization MustGather information. Otherwise, click MustGather: Read first for FileNet Content Engine



Security Authorization MustGather information

The following is required troubleshooting information for authorization problems.

  1. All of the information described in MustGather: Read first for FileNet Content Engine

  2. Content Engine Server trace file (p8_server_trace.log) with the EJB, Error, and Security Subsystems enabled when the problem occurs. See FileNet Content Engine Server tracing for details on how to collect this information.

  3. The LDAP configuration information (please see the must gather document for LDAP)

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1;5.2.0;5.1.0;5.0;4.5.1;4.5.0;4.0.1;4.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21308295