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Master Document - LDAP Configurations Flow Chart

Technote (FAQ)


Question

LDAP Troubleshooting Multipart Document - When Maximo is not able to authenticate using LDAP, how can the issue be discovered and resolved?

Cause

Enhanced Documentation

Answer

The flow chart below describes an overview of the login process associated with Maximo Asset Management. This flowchart applies regardless of the authentication mechanism. Each of the main steps centered under the initial access box has an associated document that details that portion of the functionality. At the bottom of this flow chart are links to the associated documents. Each associated document contains a link to return to this master document.

Click on any step in the flow chart to link to an associated document or scroll to the bottom to see steps and troubleshooting.



User enters URL to Maximo to initiate the login process J2EE Server notifies local client browser to generate a login dialog Local client browser generates login dialog and user enters credentials LDAP server authenticates user J2EE Server checks user role mapping for member of authorized group J2EE Server passes authenticated user to Maximo Maximo checks MAXUSER.LOGINID column for matching username Maximo checks user for configured Start Center Maximo completes the login process J2EE Server receives request and checks to see if J2EE security enabled J2EE Server checks to see if URL entered points to a protected resource

Steps to login

1) User enters URL to Maximo to initiate the login process
2) JEE Server receives request and checks to see if JEE security enabled
3) JEE Server checks to see if URL entered points to a protected resource
4) JEE Server notifies local client browser to generate a login dialog
5) Local client browser generates login dialog and user enters credentials
6) LDAP server authenticates user
7) JEE Server checks user role mapping for member of authorized group
8) JEE Server passes authenticated user to Maximo
9) Maximo checks MAXUSER.LOGINID column for matching username
10) Maximo checks user for configured Start Center
11) Maximo completes the login process

Troubleshooting

A) User cannot authenticate
B) User gets a browser 401 error
C) User gets a browser 403 error
D User gets a Maximo error page "the user <username> is not authorized to use this application"
E User gets a Maximo error page "the user unauthenticated user is not authorized to use this application"
F) User gets a Maximo error page "the user <username> does not have a Start Center configured"


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Asset Management for IT All
Systems and Asset Management Maximo Asset Management Essentials All
Systems and Asset Management Tivoli Change and Configuration Management Database
Systems and Asset Management Tivoli Service Request Manager
Systems and Asset Management Control Desk
Systems and Asset Management Control Desk
Systems and Asset Management Control Desk

Document information

More support for: Maximo Asset Management
Security Authentication

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1303950

Modified date: 04 September 2009


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