IBM Support

Problem-Solving Resources for ITM V6 Administrators

Technote (troubleshooting)


Problem(Abstract)

A compiled list of URL's from our technical support team containing documents to aid you in your system administration of Tivoli Monitoring version 6.

Resolving the problem

The content delivered in this document is varied, serving a multitude of purposes. Most, if not all, of what is here is already scattered around other IBM and public repositories. Our goal in providing a consolidated view of this material is to enable your administration for Tivoli Monitoring V6 products. Please note that usage and restrictions can vary by document. It is incumbent on the user to review the restrictions and disclaimers stated within each document.
IBM Electronic Support - Easy, Fast, Smart. Has a portfolio of tools and resources to keep your systems, software, and applications running smoothly. Your customized support experience when you need to contact IBM Support, use on-line tools to guide you through the process and to provide important diagnostic data so IBM can help you:

  • Find information - Find the information you need to use and maintain your IBM products.
  • Prevent problems - Receive automatic notices of critical issues and prevent problems from occurring.
  • Troubleshoot - Use on-line tools to diagnosis and research issues with your software or systems.
  • Download fixes & updates - Get updates and fixes and apply them to your IBM software and hardware to stay at current maintenance levels.

IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

IBM Support Assistant
ISA is a complimentary software offering which provides you with a workbench to help you with problem determination. With a focus on quickly finding key information, automating repetitive steps and arming you with a variety of serviceability tools, you'll be prepared for self-analysis and diagnosis of problems and faster time to resolution.

Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.

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Tivoli Monitoring v6 on-line self-help resources:

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli OMEGAMON XE for CICS AIX, HP-UX, Linux, Solaris, Windows, z/OS 3.9, All Versions, Version Independent All Editions
Systems and Asset Management Tivoli OMEGAMON XE for CICS on z/OS AIX, HP-UX, Linux, Solaris, Windows All Versions, Version Independent All Editions

Product Alias/Synonym

Tivoli Monitoring
IBM Tivoli Monitoring
ITM

Document information

More support for: IBM Tivoli Monitoring V6

Software version: All Versions, Version Independent

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #: 1303361

Modified date: 24 April 2017