IBM Support

WMB/IIB MustGather: Problems with Installation or Uninstallation on z/OS

Troubleshooting


Problem

You are experiencing Installation and/or Uninstallation problems in WebSphere Message Broker (WMB) or IBM Integration Bus (IIB) on z/OS. You would like to know what documentation you must collect (MustGather) so that the WMB/IIB Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving The Problem


Step 1: Self-guided Troubleshooting




Step 2: Collect Data


  • Complete broker joblog

    WMB V7 or V8: Viewing broker joblogs


    IIB V9: Viewing broker joblogs
    • Joblogs are vital in that they provide component messages, environment details, product level data and other useful information.



ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your PMR or send a note with the following information:

  • Tell us what errors you saw, where you saw them, and what time they happened
  • Let us know if you made any changes to WebSphere Message Broker or the system before the problem
  • Share any other observations which you think will help us to better understand the problem

Step 3: Submit Data to IBM





Please see the IBM Software Support Handbook for more information on working with IBM support.



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[{"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"10.0;9.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSKM8N","label":"WebSphere Message Broker"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"7.0;8.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Product Synonym

WMB MB WebSphere Message Broker IBM Integration Bus IIB IBMIB MQ Integrator WBIMB WBI-MB MQSI WMQI

Document Information

Modified date:
23 March 2020

UID

swg21302942

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