Collecting Data for TPC: Read First for all Tivoli Storage Productivity Center problems

Technote (troubleshooting)


Problem(Abstract)

Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs). This top-level document contains links to specific components that problems may be reported against.

Resolving the problem


Collecting problem data early, even before opening the PMR, helps IBM® Support quickly determine if:
Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.


Collecting Data: Read First table of contents:
Gathering general information
Individual component Collecting Data documents
Submitting Information to IBM Support
On-line Self-Help Resources
Related Information


Gathering General Information

For supported levels of IBM Tivoli Storage Productivity Center you can use IBM Support Assistant (ISA) to capture general information. Alternatively, you can also manually collect the general information.

Entering general information into an electronically-opened PMR (ESR) eliminates waiting on the phone to provide general information to Level 1 support.


Links to individual component Collecting Data documents

The Collecting Data Documents below are broken down by individual TPC components and/or problem scenarios:

After a PMR is open, you can submit diagnostic Collecting Data data to IBM.
-If using ESR, update the PMR to indicate that data has been sent.

The owning engineer will automatically be notified of the upload when this process is followed.

Online Self-Help Resources

Related Information

Related information

DB2 MustGather Document
TSPC Infocenter (version 4.2.2 and prior)
TSPC Infocenter (Version 5.1 and future)
Hints and Tips Guide

Cross reference information
Segment Product Component Platform Version Edition
Storage Management Tivoli Storage Productivity Center Basic Edition Not Applicable AIX, Linux, Windows 2003 server, Windows 2008 Version Independent Edition Independent
Storage Management Tivoli Storage Productivity Center for Disk AIX, Linux, Windows 2003 server, Windows 2008 Version Independent Edition Independent
Storage Management IBM TotalStorage Productivity Center for Fabric Not Applicable AIX, Linux, Windows 2003 server, Windows 2008 Version Independent Edition Independent
Storage Management Tivoli Storage Productivity Center for Replication Not Applicable AIX, Linux, Windows 2003 server, Windows 2008 Version Independent Edition Independent
Storage Management Tivoli Storage Productivity Center Standard Edition Not Applicable AIX, Linux, Windows 2003 server, Windows 2008 Version Independent Edition Independent
Storage Virtualization Software System Storage Productivity Center Windows 2008 1.3.1, 1.3.2, 1.4, 1.4.0.1, 1.5 N/A
Storage Management Tivoli Storage Productivity Center for Disk Midrange Edition AIX, Linux, Windows 2003 server, Windows 2008 server
Storage Management Tivoli Storage Productivity Center AIX, Linux, Windows 5.1, 5.1.1 Edition Independent

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Document information


More support for:

Tivoli Storage Productivity Center for Data

Software version:

Version Independent

Operating system(s):

AIX, AIX 64bit, HP-UX, Linux, Windows

Software edition:

Edition Independent

Reference #:

1302800

Modified date:

2011-04-25

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