Troubleshooting
Problem
You are migrating your WebSphere Message Broker (WMB) or IBM Integration Bus (IIB) and are experiencing a problem. This MustGather document explains how to troubleshoot this problem by yourself, how to generate diagnostic data when the problem is happening, how to collect the available data from your system, and how to share that data with IBM support.
Environment
These instructions are for WebSphere Message Broker or IBM Integration Bus on AIX, HP-UX, Linux, and Solaris systems.
Return to the WebSphere Message Broker MustGather index for other systems.
Resolving The Problem
- Review the WebSphere Technical Exchange for your version:
Webcast replay: Migrating to IBM Integration Bus V9.0
Webcast replay: Migrating to WebSphere Message Broker V8
Webcast replay: Migrating to WebSphere Message Broker V7
- Check for known issues:
Resolving problems that occur when migrating or importing resourcesIBM Integration Bus and WebSphere Message Broker FAQ for Migration
WebSphere Support Blog (WMB Migration)
WebSphere Message Broker support site
- mqsidc
See: mqsidc usage instructions
- When running the tool, select the option for 'Broker Collector', when prompted.
- mqsimigratecomponents command
If you used 'mqsimigratecomponents', please send in the output of the command from the time of the failing migration. You can used the same command, post migration, to check or verify the current components.
See: mqsimigratecomponents command - General Broker information
If the mqsidc tool was not run, then capture this information manually- Record the WebSphere Message Broker version, release, and maintenance level.
This can be captured using the command 'mqsiservice -v'.. - Record the operating system version, release, and maintenance level.
- Record the version, release, and maintenance level of any related products and components for the problematic application.
- Collect the local error log.
On UNIX and Linux systems, the local error log is the syslog.
The location of your syslog is configured in the syslog daemon.
See: Configuring the syslog daemon - Collect the Standard Output/Error logs.
On UNIX and Linux systems, WMB writes information to both 'stdout' and 'stderr' files.
These files are located under the Message Broker workpath.
See: Standard System Logs
- Record the WebSphere Message Broker version, release, and maintenance level.
ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your PMR or send a note with the following information:
- Use IBM Service Request to open or view a problem record with IBM.
- Send your data to IBM for further analysis.
Please see the IBM Software Support Handbook for more information on working with IBM support.
Product Synonym
WMB MB WebSphere Message Broker MQ Integrator WBIMB WBI-MB MQSI WMQI
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Document Information
Modified date:
23 March 2020
UID
swg21299791