IBM Support

WMB/IIB MustGather: problems with Migration on UNIX and Linux

Troubleshooting


Problem

You are migrating your WebSphere Message Broker (WMB) or IBM Integration Bus (IIB) and are experiencing a problem. This MustGather document explains how to troubleshoot this problem by yourself, how to generate diagnostic data when the problem is happening, how to collect the available data from your system, and how to share that data with IBM support.

Environment

These instructions are for WebSphere Message Broker or IBM Integration Bus on AIX, HP-UX, Linux, and Solaris systems.
Return to the WebSphere Message Broker MustGather index for other systems.

Resolving The Problem


Step 2: Collect Data


  1. mqsidc

    See: mqsidc usage instructions

    • When running the tool, select the option for 'Broker Collector', when prompted.


  2. mqsimigratecomponents command
    If you used 'mqsimigratecomponents', please send in the output of the command from the time of the failing migration. You can used the same command, post migration, to check or verify the current components.
    See: mqsimigratecomponents command

  3. General Broker information
    If the mqsidc tool was not run, then capture this information manually
    • Record the WebSphere Message Broker version, release, and maintenance level.
      This can be captured using the command 'mqsiservice -v'..
    • Record the operating system version, release, and maintenance level.
    • Record the version, release, and maintenance level of any related products and components for the problematic application.
    • Collect the local error log.
      On UNIX and Linux systems, the local error log is the syslog.
      The location of your syslog is configured in the syslog daemon.
      See: Configuring the syslog daemon
    • Collect the Standard Output/Error logs.
      On UNIX and Linux systems, WMB writes information to both 'stdout' and 'stderr' files.
      These files are located under the Message Broker workpath.
      See: Standard System Logs


  • Tell us what errors you saw, where you saw them, and what time they happened
  • Let us know if you made any changes to WebSphere Message Broker or the system before the problem
  • Share any other observations which you think will help us to better understand the problem

Step 3: Submit Data to IBM





Please see the IBM Software Support Handbook for more information on working with IBM support.



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Product Synonym

WMB MB WebSphere Message Broker MQ Integrator WBIMB WBI-MB MQSI WMQI

Document Information

Modified date:
23 March 2020

UID

swg21299791