IBM Support

WMB/IIB MustGather: problems with Installation or Uninstallation on Windows

Troubleshooting


Problem

You are experiencing a problem during installation or uninstallation withIBM Integration Bus (IIB) or WebSphere Message Broker (WMB) for Windows. You would like to know what documentation you must collect (MustGather) so that the WMB/IIB Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Environment

These instructions are for WebSphere Message Broker or IBM Integration Bus on Windows systems.
Return to the WMB / IIB MustGather index for other systems.

Resolving The Problem


Step 2: Collect Data


  1. mqsidc
    See: mqsidc usage instructions
    • If a broker or execution group is not used, gather generic data using the General Collector

  2. General Broker information
    • Record the operating system version, release, and maintenance level.
    • Collect the local error log.
    • Collect the Standard Output/Error logs.
      On Windows, WMB writes this information to console.out.
      This file is located under the Message Broker workpath.
      See: Standard System Logs

  3. Installation Logs
    • WMB 8.0, IIB 9.0, and IIB 10.0
      In more recent versions, there are two installation logs:
      /$MQSI_FILEPATH$/IBM_WebSphere_Message_Broker_InstallLog.log
      /$MQSI_WORKPATH$/WMB_<VRMF>_installer_debug.log




  • Tell us what errors you saw, where you saw them, and what time they happened
  • Let us know if you made any changes to WebSphere Message Broker or the system before the problem
  • Share any other observations which you think will help us to better understand the problem

Step 3: Submit Data to IBM





Please see the IBM Software Support Handbook for more information on working with IBM support.



[{"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.0;9.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSKM8N","label":"WebSphere Message Broker"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Product Synonym

WMB MB WebSphere Message Broker IBM Integration Bus IIB IBMIB MQ Integrator WBIMB WBI-MB MQSI WMQI

Document Information

Modified date:
23 March 2020

UID

swg21299303