Troubleshooting
Problem
You are experiencing a problem during installation or uninstallation withIBM Integration Bus (IIB) or WebSphere Message Broker (WMB) for Windows. You would like to know what documentation you must collect (MustGather) so that the WMB/IIB Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Environment
These instructions are for WebSphere Message Broker or IBM Integration Bus on Windows systems.
Return to the WMB / IIB MustGather index for other systems.
Resolving The Problem
- Check for known issues:
Resolving problems when installing (IIB 9.0)
Resolving problems when installing (IIB 10.0)
Resolving problems when uninstalling (IIB 9.0)
Resolving problems when uninstalling (IIB 10.0)
WebSphere Message Broker support site
- Learn more about this component
Library and Information centers
- mqsidc
See: mqsidc usage instructions
- If a broker or execution group is not used, gather generic data using the General Collector
- General Broker information
- Record the operating system version, release, and maintenance level.
- Collect the local error log.
- Collect the Standard Output/Error logs.
On Windows, WMB writes this information to console.out.
This file is located under the Message Broker workpath.
See: Standard System Logs
- Installation Logs
- WMB 8.0, IIB 9.0, and IIB 10.0
In more recent versions, there are two installation logs:
/$MQSI_FILEPATH$/IBM_WebSphere_Message_Broker_InstallLog.log
/$MQSI_WORKPATH$/WMB_<VRMF>_installer_debug.log
- WMB 8.0, IIB 9.0, and IIB 10.0
ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your PMR or send a note with the following information:
- Use IBM Service Request to open or view a problem record with IBM.
- Send your data to IBM for further analysis.
Please see the IBM Software Support Handbook for more information on working with IBM support.
Product Synonym
WMB MB WebSphere Message Broker IBM Integration Bus IIB IBMIB MQ Integrator WBIMB WBI-MB MQSI WMQI
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Document Information
Modified date:
23 March 2020
UID
swg21299303