Monitor model is not receiving events and instances are not viewable on the dashboard

Resolving The Problem

Complete the steps below to receive events and view instances on your dashboards when you are running WebSphere Business Monitor (V6.1.1, V6.1.2, V6.2, or V7.0), or IBM Business Monitor (V7.5, V7.5.1, V8.0, V8.0.1) in a network deployment cell with WebSphere Application Server V6.1.0.15 or higher (including all levels of V7.0) on your CEI server.

1. Depending on the version of WebSphere Business Monitor or IBM Business Monitor, you will need to copy files from the Monitor server to each CEI server or cluster member (and possibly, delete or extract files on each server or cluster member).
1. For WebSphere Business Monitor V6.1.1 or V6.1.2:
   
   Copy the following plug-ins from the <WAS_root>/plugins directory on the WebSphere Business Monitor server to the <WAS_root>/plugins directory on each CEI server or cluster member:
   
   com.ibm.wbimonitor.xsp.cei.extensions_6.1.x.jar
   com.ibm.wbimonitor.xsp.evaluator_6.1.x.jar
   com.ibm.wbimonitor.xsp_6.1.x (followed by the date and time, for example, 200711131700).jar
   com.ibm.wbimonitor.xml.expression_6.1.x (followed by the date and time) (the entire directory)
   
   For WebSphere Business Monitor V6.1.2.4 (and higher V6.1.2 levels), you also need to copy the following plug-ins:
   
   com.ibm.wbimonitor.xml.foundation_6.1.2 (followed by the date and time) (the entire directory)
   com.ibm.wbimonitor.ceiutil_6.1.0.0.jar
   com.ibm.wbimonitor.util_6.1.0.0.jar
   
   
2. For WebSphere Business Monitor V6.2:
   
   Copy the following plug-ins from the <WAS_root>/plugins directory on the WebSphere Business Monitor server to the <WAS_root>/plugins directory on each CEI server or cluster member:
   
   com.ibm.wbimonitor.xsp.cei.extensions_6.2.x.jar
   com.ibm.wbimonitor.xsp.evaluator_6.2.x.jar
   com.ibm.wbimonitor.xsp.eventselector_6.2.x.jar
   com.ibm.wbimonitor.xsp_6.2.x (followed by the date and time, for example, 200809221700).jar
   com.ibm.wbimonitor.xml.expression_6.2.x (followed by the date and time) (the entire directory)
   com.ibm.wbimonitor.util_6.2.x.jar
   
   For WebSphere Business Monitor V6.2.0.1 (and higher V6.2 levels), you also need to copy the following plug-ins:
   
   com.ibm.wbimonitor.xml.foundation_6.2.x (followed by the date and time) (the entire directory)
   com.ibm.wbimonitor.ceiutil_6.2.x.jar
   
   
3. For WebSphere Business Monitor V7.0:
   
   i. Delete all files named <WAS_root>/plugins/com.ibm.wbimonitor.monresources_7.0*.jar ('*' is a wildcard character representing any pattern of characters between "7.0" and ".jar") from each CEI server or cluster member.
   
   ii. From the <WAS_root>/scripts.wbm/crosscell folder on the WebSphere Business Monitor server, locate the appropriate file depending on your operating system and WebSphere Application Server version:
   
   Linux or Unix: monitorCommunicationWithWAS70BasedCells.tar or monitorCommunicationWithWAS61BasedCells.tar
   Windows: monitorCommunicationWithWAS70BasedCells.zip or monitorCommunicationWithWAS61BasedCells.zip
   
   Copy the appropriate file to the <WAS_root>/plugins folder of each CEI server or cluster member, and extract the contents.
   
   
4. For IBM Business Monitor V7.5 or V7.5.1:
   
   i. Delete all files named <WAS_root>/plugins/com.ibm.wbimonitor.monresources_7.5*.jar ('*' is a wildcard character representing any pattern of characters between "7.5" and ".jar") from each CEI server or cluster member.
   
   ii. From the <WAS_root>/scripts.wbm/crosscell folder on the IBM Business Monitor server, locate the appropriate file depending on your operating system:
   
   Linux or Unix: monitorCommunicationWithWAS70BasedCells.tar
   Windows: monitorCommunicationWithWAS70BasedCells.zip
   
   Copy the appropriate file to the <WAS_root>/plugins folder of each CEI server or cluster member, and extract the contents.
   
   
5. For IBM Business Monitor V8.0 or V8.0.1:
   
   i. Delete all files named <WAS_root>/plugins/com.ibm.wbimonitor.monresources_8.0*.jar ('*' is a wildcard character representing any pattern of characters between "8.0" and ".jar") from each CEI server or cluster member.
   
   ii. From the <WAS_root>/scripts.wbm/crosscell folder on the IBM Business Monitor server, locate the appropriate file depending on your operating system:
   
   Linux or Unix: monitorCommunicationWithWAS80BasedCells.tar
   Windows: monitorCommunicationWithWAS80BasedCells.zip
   
   Copy the appropriate file to the <WAS_root>/plugins folder of each CEI server or cluster member, and extract the contents.
   
   
2. Stop all processes (servers and node agents) for each profile that contains a CEI server or cluster member that needs to be updated.
   
   
3. Run the following command for each profile that contains a CEI server or a cluster member:
   
   Windows: <profile_name>\bin\osgiCfgInit.bat
   Linux or Unix: <profile_name>/bin/osgiCfgInit.sh
   
   
4. Verify that the plug-ins were installed correctly by performing the following steps on each profile that contains a CEI server or a cluster member:
   
1. Run the following command:
   
   Windows: <profile_name>\bin\osgiConsole.bat
   Linux or Unix: <profile_name>/bin/osgiConsole.sh
   
   
2. At the osgi> command prompt, run the ss command.
3. Make sure that all plug-ins whose names begin with com.ibm.wbimonitor are listed as RESOLVED.
• If they are not listed, ensure that steps 1 through 3 were performed correctly.
• If they are listed as INSTALLED, run the command diag xxx (where xxx is the number that corresponds to that plug-in) on each plug-in listed as INSTALLED. The response should list any unresolved constraints. If there are no unresolved constraints, repeat steps 2 and 3, then check again to see if the plug-ins are listed as RESOLVED.
  
• Start each of the processes that you stopped in step 2, above.