Error: 'Cannot save bitmap to disk' when trying to Forward or Reply with History to message

Technote (troubleshooting)


Problem

In Lotus Notes, all users use a company signature file in their e-mail that contains HTML. When trying to use Forward or Reply with History to a received message from another internal user, the following error message displays:

    "Cannot save bitmap to disk".

This issue does not occur in Notes 7.0 releases.


Cause

This situation occurs because a portion of the HTML signature file does not render when using the Forward or Reply with History action.

Resolving the problem

This issue is fixed in 8.5.1 Fix Pack 2 and 8.5.2.

Fix details: SPR# VNTR7UP3CD

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Workarounds
If you have not yet upgraded, use one of the following workarounds:

- When forwarding or doing a Reply With History, go to the Signature file and delete the portion of the HTML in the Signature that is not rendering.

- Open the message and from the Actions menu, choose More --> Copy Into New --> Message.



    Cross reference information
    Segment Product Component Platform Version Edition
    Messaging Applications IBM Domino Lotus Domino Server AIX, Linux, Solaris, Windows 8.0

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Document information


More support for:

IBM Notes
Mail

Software version:

8.0

Operating system(s):

Linux, Windows

Reference #:

1296788

Modified date:

2010-08-11

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