Error: 'Cannot save bitmap to disk' when trying to Forward or Reply with History to message
In Lotus Notes, all users use a company signature file in their e-mail that contains HTML. When trying to use Forward or Reply with History to a received message from another internal user, the following error message displays:
"Cannot save bitmap to disk".
This issue does not occur in Notes 7.0 releases.
This situation occurs because a portion of the HTML signature file does not render when using the Forward or Reply with History action.
Note, some customers have seen this error when creating a new memo as well.
Resolving the problem
This issue is fixed in 8.5.1 Fix Pack 2 and 8.5.2.
Fix details: SPR# VNTR7UP3CD
Refer to the Upgrade Central site for details on upgrading Notes/Domino.
If you have not yet upgraded, use one of the following workarounds:
- When forwarding or doing a Reply With History, go to the Signature file and delete the portion of the HTML in the Signature that is not rendering.
- Open the message and from the Actions menu, choose More --> Copy Into New --> Message.
|Messaging Applications||IBM Domino||Lotus Domino Server||AIX, Linux, Solaris, Windows||8.0|