Technote (troubleshooting)
Problem
In Lotus Notes, all users use a company signature file in their e-mail that contains HTML. When trying to use Forward or Reply with History to a received message from another internal user, the following error message displays:
-
"Cannot save bitmap to disk".
This issue does not occur in Notes 7.0 releases.
Cause
This situation occurs because a portion of the HTML signature file does not render when using the Forward or Reply with History action.
Resolving the problem
This issue is fixed in 8.5.1 Fix Pack 2 and 8.5.2.
Fix details: SPR# VNTR7UP3CD
Refer to the Upgrade Central site for details on upgrading Notes/Domino.
Workarounds
If you have not yet upgraded, use one of the following workarounds:
- When forwarding or doing a Reply With History, go to the Signature file and delete the portion of the HTML in the Signature that is not rendering.
- Open the message and from the Actions menu, choose More --> Copy Into New --> Message.
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Messaging Applications | IBM Domino | Lotus Domino Server | AIX, Linux, Solaris, Windows | 8.0 |
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