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Two users cannot launch Lotus Notes 8.0 on a Citrix server
 Technote (troubleshooting)
 
 
Problem

When a second user logs onto a Citrix server or Terminal server and launches an Lotus Notes 8.0 client, one of the following problems occurs:
  • Lotus Notes crashes
  • The splash screen appears, but the Notes client will not launch
  • The error "An error has occurred while opening a window" occurs, and the Notes client will not launch
 
Symptom

"An error has occurred while opening a window" message appears and the Lotus Notes client does not start.
 
Cause

The second user with OS Administrator rights is causing a conflict in global memory.

This problem occurs only if a Single User install of Lotus Notes is installed, such as in "Steps for installing Lotus Notes 8 on a Citrix Presentation server" (1265898) , and two users with Windows Administrator rights log onto the Citrix server simultaneously.

 
Environment
This problem occurred with the following environment:

Lotus Notes 8.0

Single user install

Citrix Presentation Server 4.x

Windows 2003 Server

 
Resolving the problem

This issue is now fixed.

Fix details: SPR# TMDS7B5SCY

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Workaround

To work around this issue, follow the revised directions "Steps for installing Lotus Notes 8 on a Citrix Presentation server" (1265898) , and ensure the following parameter is added to the notes.ini:

DEBUG_GLOBAL_NAMESPACE_DISABLE=1

 
Related information
Steps for installing Lotus Notes 8 on Citrix
Supported configurations and support policy for Citrix
 
 
 

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Document information
 Product categories:
 Software
 Messaging Applications
 Advanced Messaging
 Lotus Notes
 Install/Setup
 Operating system(s):
  Windows
 Software version:
  8.0, 8.0.1, 8.0.2
 Software edition:
  All Editions
 Reference #:
  1295156
 IBM Group:
 Software Group
 Modified date:
 2009-07-18

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