How to set "Extended Support Mode" in AppScan Standard

Technote (FAQ)


Question

How do you capture troubleshooting data by enabling Extended Support Mode in IBM Security AppScan Standard?

Cause

Extended Support Mode is a feature that allows AppScan Standard to save logs for a number of its activities.

After you set Extended Support Mode active, all logging is enabled in AppScan. When you deactivate it, all relevant data is packed into a .support file, which can be sent to your support engineer (uploaded to a support ticket) for further analysis.

Answer

Consult video How to collect troubleshooting logs in AppScan Standard or perform as follows:


  1. Start AppScan Standard and open your problematic scan.

  2. Set the extended support mode by selecting: Help > Support > Extended Support Mode

  3. Reproduce the issue

  4. Disable the Extended Support Mode (Help > Support > Extended Support Mode)

    You will receive the Save Support Information dialog asking to Save the scan. Click on the Save button. Then you get the Save as dialog to save the .support file. Navigate to the folder where you want to save the .support file, give a file name, and save it.

    NOTE: If AppScan Standard crashes or hangs while reproducing the issue, consult technote #1642564: How to collect troubleshooting data for a crash or hang.

  5. Upload the .support file to your support ticket
    (as described in How to upload data to a support ticket).


Related information

How to collect troubleshooting data for a crash or hang
How to collect troubleshooting data for a session detec
Collecting data for common troubleshooting situations
Support Resources for AppScan Standard
A simplified Chinese translation is available

Document information


More support for:

IBM Security AppScan Standard
General Support issues

Software version:

8.6.0.0, 8.6.0.1, 8.7, 8.7.0.1, 8.8, 9.0, 9.0.0.1, 9.0.1, 9.0.1.1, 9.0.2, 9.0.2.1, 9.0.3

Operating system(s):

Windows

Reference #:

1293149

Modified date:

2016-04-06

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