How to set "Extended Support Mode" in AppScan Standard

Technote (FAQ)


How do you capture troubleshooting data by enabling Extended Support Mode in IBM Security AppScan Standard?


Extended Support Mode is a feature that allows AppScan Standard to save logs for a number of its activities.

After you set Extended Support Mode active, all logging is enabled in AppScan. When you deactivate it, all relevant data is packed into a .support file, which can be sent to your support engineer (uploaded to a support ticket) for further analysis.


Consult video How to collect troubleshooting logs in AppScan Standard or perform as follows:

  1. Start AppScan Standard and open your problematic scan.

  2. Set the extended support mode by selecting: Help > Support > Extended Support Mode

  3. Reproduce the issue

  4. Disable the Extended Support Mode (Help > Support > Extended Support Mode)

    At this point you will receive a dialogue with, "Do you want to pack the support information before turning off Extended Support Mode?"
    This will prompt you to Pack a .support file. Then you need to Save this file.

    NOTE: If AppScan Standard crashes or hangs while reproducing the issue, consult technote #1642564: How to collect troubleshooting data for a crash or hang.

  5. Upload the .support file to your support ticket
    (as described in How to upload data to a support ticket).

Related information

How to collect troubleshooting data for a crash or hang
How to collect troubleshooting data for a session detec
Collecting data for common troubleshooting situations
Support Resources for AppScan Standard
A simplified Chinese translation is available

Document information

More support for:

IBM Security AppScan Standard
General Support issues

Software version:,, 8.7,, 8.8, 9.0,, 9.0.1,, 9.0.2,, 9.0.3

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