Collect troubleshooting data for a performance problem in WebSphere MQ for z/OS

Technote (troubleshooting)


Problem(Abstract)

You are experiencing a performance problem in WebSphere MQ (WMQ) for z/OS. The IBM Software Support Handbook states that analyzing performance is one of the activities that often require some form of Advance Support Offering. If analysis reveals a suspected defect in the product, you would like to know what documentation you must collect (MustGather) so that the WebSphere MQ Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process and save you time.

Resolving the problem

Gather this MustGather data before contacting IBM Support:

Collecting general data for all problems
Collecting troubleshooting data for this problem
Troubleshooting hints and tips
Exchanging data with IBM Support

Go back to: WebSphere MQ (MustGather) Read First

Collecting general data for all problems

A complete description of the problem, including the following:

  • WebSphere MQ version, release, and maintenance level
  • Operating system version, release, and maintenance level
  • Related products version, and release levels if applicable

Collecting troubleshooting data for this problem

Required (MustGather) data:
  • Job logs.
  • Dumps generated at point of failure.
  • Logrec (JCL to get software LOGREC report).
  • Dumps taken at the point of failure.
  • Provide topology details for all distributed queueing related problems. Include the following information for the queue managers that are having the failure:
    • A general description of the distributed queueing environment.
    • Operating system version and release.
    • WebSphere MQ version and release.
    • WebSphere MQ Fix Pack level.
    • Detailed description of the testcase. It is important that the WebSphere MQ team completely understand your environment, the application, and the circumstances in which the performance degradation occurs. Provide a complete listing of the details regarding the failure.
Optional (MustGather) data:

Troubleshooting hints and tips


Learn more about this component
Exchanging data with IBM Support
  • See Exchanging information with IBM Technical Support for FTP and email instructions using the IBM Enhanced Customer Data Repository (ECuRep). Use the /toibm/mvs directory for uploading files.
  • Go to the Service Request page to open or update a problem.
    Note: Always update your Service Request (problem record) to indicate that data has been sent.

If you need to speak to an IBM technical support representative call your country representative. If you need to speak to an IBM technical support representative in the US call 1-800-IBM-SERV.

Related information

IBM Software Support Handbook

Product Alias/Synonym

WMQ MQ

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Document information


More support for:

WebSphere MQ
Performance

Software version:

5.3.1, 6.0, 7.0, 7.0.1, 7.1

Operating system(s):

OS/390, z/OS

Reference #:

1291192

Modified date:

2012-12-07

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