How to access Rational Client Support during product evaluation

Technote (FAQ)


How do you get access to IBM Rational Client Support during a "product evaluation" period?


During the evaluation period of IBM Rational Software you can access Client support by submitting a Problem Management Record (PMR) through the following site:
Upon PMR submission, you will receive a response by phone or e-mail within 2 business hours as long as it is submitted between 8 AM - 8 PM EST Monday through Friday.

After initial contact with IBM Rational Client Support you can access support by calling 888-IBM-SERV (426-7378), follow the prompts to access Rational Software Support and reference the PMR number when speaking to a representative.

Document information

More support for:

Rational Customer Support
News and Information

Software version:

All Versions

Operating system(s):


Reference #:


Modified date:


Translate my page

Content navigation