If you are using or plan to use the Paymentech Plug-in feature for WebSphere Commerce that comes with WebSphere Commerce Feature Pack 2, then this applies to you.
There is a known issue with the Paymentech plug-in code when it sets the response reason code of an approve transaction to 0 (unsuccessful) instead of 100 (successful) even though the Paymentech gateway returns a response reason code of 100 (successful).
Resolving the problem
This problem was fixed in APAR JR26860. Contact WebSphere Commerce support to get the APAR.
Important Note: Read the following Technote prior to installing APARs on top of Feature Pack 2:
Failure to apply APARs to Feature Pack 2 features that have already been enabled
|Commerce||WebSphere Commerce - Express||Implementation / Usage||i5/OS, Linux, Windows||6.0||Express|
|Commerce||WebSphere Commerce Developer Professional Edition||Implementation / Usage||Windows||6.0||Developer Professional Edition|
|Commerce||WebSphere Commerce Professional Edition||Implementation / Usage||AIX, i5/OS, Linux, Solaris, Windows||6.0||Professional Edition|
|Commerce||WebSphere Commerce Developer Enterprise||Implementation / Usage||Windows||6.0||All Editions|