Paymentech Plug-in sets the response code incorrectly

Technote (troubleshooting)


Problem(Abstract)

If you are using or plan to use the Paymentech Plug-in feature for WebSphere Commerce that comes with WebSphere Commerce Feature Pack 2, then this applies to you.

There is a known issue with the Paymentech plug-in code when it sets the response reason code of an approve transaction to 0 (unsuccessful) instead of 100 (successful) even though the Paymentech gateway returns a response reason code of 100 (successful).

Resolving the problem

This issue was fixed in APAR JR26860. Contact WebSphere Commerce support to get the APAR.

Important Note: Read the following Technote prior to installing APARs on top of Feature Pack 2:
Failure to apply APARs to Feature Pack 2 features that have already been enabled


Cross reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce - Express Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 Express
Commerce WebSphere Commerce Developer Professional Edition Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 Developer Professional Edition
Commerce WebSphere Commerce Professional Edition Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 Professional Edition
Commerce WebSphere Commerce Developer Enterprise Implementation / Usage AIX, i5/OS, Linux, Solaris, Windows 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 All Editions

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Document information


More support for:

WebSphere Commerce Enterprise
Implementation / Usage

Software version:

6.0

Operating system(s):

AIX, Linux, Solaris, Windows, i5/OS

Reference #:

1285774

Modified date:

2012-12-11

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