Technote (troubleshooting)
Problem(Abstract)
If you are using or plan to use the Paymentech Plug-in feature for WebSphere Commerce that comes with WebSphere Commerce Feature Pack 2, then this applies to you.
There is a known issue with the Paymentech plug-in code when it sets the response reason code of an approve transaction to 0 (unsuccessful) instead of 100 (successful) even though the Paymentech gateway returns a response reason code of 100 (successful).
Resolving the problem
This issue was fixed in APAR JR26860. Contact WebSphere Commerce support to get the APAR.
Important Note: Read the following Technote prior to installing APARs on top of Feature Pack 2:
Failure to apply APARs to Feature Pack 2 features that have already been enabled
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Commerce | WebSphere Commerce - Express | Implementation / Usage | AIX, i5/OS, Linux, Solaris, Windows | 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 | Express |
| Commerce | WebSphere Commerce Developer Professional Edition | Implementation / Usage | AIX, i5/OS, Linux, Solaris, Windows | 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 | Developer Professional Edition |
| Commerce | WebSphere Commerce Professional Edition | Implementation / Usage | AIX, i5/OS, Linux, Solaris, Windows | 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 | Professional Edition |
| Commerce | WebSphere Commerce Developer Enterprise | Implementation / Usage | AIX, i5/OS, Linux, Solaris, Windows | 6.0, 6.0.0.1, 6.0.0.2, 6.0.0.3 | All Editions |
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