TEPS configuration fails with completion code = 1

Technote (troubleshooting)


The itmcmd config -A cq command completes, but has a completion code of 1


After the itmcmd config -A cq command completes, the following two lines will be seen:

... InstallPresentation.sh completion code = 1
Agent configuration completed...

In the most recent *cq* log found in the <ITMHOME>/logs directory, you will see the following trace entries:

(4A5FACD6.0000-1778:ctsqlentrypoints.cpp,77,"CTSQLEntryPoints::prepareEntryPoints") Unable to load 'KfwSQLAdaptDB2', rc = 2
(4A5FACD6.0001-1778:ctsqlconnectionodbc.cpp,407,"CTSQLEvaluatorODBC_i::Connection::establishConnection") ERROR: Entry points are not loaded for 'TEPS'.
(4A5FACD6.0002-1778:ctsqlconnectionodbc.cpp,630,"CTSQLEvaluatorODBC_i::Connection::issueStatement") ERROR: unable to establish database connection to 'TEPS'
(4A5FACD6.0003-1778:ctpropertysequence.cpp,633,"CTPropertySequence::Dump")---> name = EXCEPTION: SQL Exception: accessElement = 0x5d2998,connection = 0x5b8858

Resolving the problem

The KfwSQLAdaptDB2 module cannot be loaded for three reasons:

1) The KfwSQLAdaptDB2 file does not exist under the <ITMHOME>/<arch>/cq/lib directory.

2) The KfwSQLAdaptDB2 file does not contain 777 or -rwxrwxrwx permissions

3) The LD_LIBRARY_PATH variable in the cq.config file from the <ITMHOME>/config directory is not referencing the correct DB2 libraries

Verify the first two steps. For the third step, edit the variable if the path is incorrect.

Document information

More support for:

Tivoli Components
ITM Tivoli Enterprise Portal Server V6

Software version:

6.2, 6.2.1, 6.2.2, 6.2.3, 6.3

Operating system(s):

AIX, Linux, Solaris

Reference #:


Modified date:


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