Error encountered during new client install. Error 1316 A network error occurred while attempting to read from the file C:\WINDOWS\installer\lotus notes6.5.3.msi

Technote (FAQ)


Question

During new workstation installation of the IBM® Lotus® Notes® client, the following error is encountered:

"Error 1316 A network error occurred while attempting to read from the file C:\WINDOWS\installer\lotus notes6.5.3.msi"

How can this problem be resolved?



Cause

This error occurs during the running of the Windows Installer that copies the new files required for the new client install.

Running the install again produced the same error.

The path referenced in the error did not contain the msi file referenced.


Answer

The only way found to resolve the error was to run the following Microsoft Windows utility.

WindowsInstallCleanUp.exe

Upon running this utility, the error was resolved and the install ran to completion and installed without issue.

The following link contains more information about this utility as well as a download.

http://support.microsoft.com/kb/290301


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Document information


More support for:

Lotus End of Support Products
Lotus Notes

Software version:

6.5.3

Operating system(s):

Windows

Reference #:

1279755

Modified date:

2010-02-22

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