COM+ Event 4786 in Windows event log starting CE Object Store Service

Technote (troubleshooting)


Problem(Abstract)

COM+ Event 4786 in Windows event log starting CE Object Store Service

Resolving the problem

Following type of event 4786 recorded in Windows event log on Windows 2003 based Content Engine:

Event Type: Error
Event Source: COM+
Event Category: QC Listener
Event ID: 4786
Date: 12/10/2006
Time: 11:18:32
User: N/A
Computer: FMF-V3-0313
Description:
The description for Event ID ( 4786 ) in Source ( COM+ ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event:
Component Prog ID:
Server Application ID: {085434D0-E619-41AF-8B8C-8CA42CFB85A7}
Server Application Instance ID:
{1DF05CE0-DDB2-4F75-9EAC-F8EF97514D73}
Server Application Name: Content Engine Object Store Service
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x00000000
Call Stack: ,
+ 0x0
scriptproxy!DllGetClassObject + 0x120
ole32!CoGetMalloc + 0xe1f
ole32!CoGetMalloc + 0x10c6
ole32!CoGetMalloc + 0xbbc
ole32!CoCreateInstanceEx + 0x157
ole32!CoCreateInstanceEx + 0x54
ole32!CoCreateInstanceEx + 0x23
ole32!CoCreateInstance + 0x39
FNK_Catalog!DllUnregisterServer + 0x18074
FNK_Catalog!DllUnregisterServer + 0x19110
FNK_Catalog!DllUnregisterServer + 0x18f2a
FNK_Catalog!DllUnregisterServer + 0x191fd
FNK_Catalog!DllUnregisterServer + 0x198c1
FNK_Catalog!DllUnregisterServer + 0xea924
FNK_Catalog!DllUnregisterServer + 0x9c93c
FNK_Catalog!DllUnregisterServer + 0x9074b
FNK_Catalog!DllUnregisterServer + 0x7c22d
FNK_Catalog! + 0x2fe9
RPCRT4!NdrServerInitialize + 0x462
RPCRT4!NdrStubCall2 + 0x217
RPCRT4!CStdStubBuffer_Invoke + 0x82
ole32!WdtpInterfacePointer_UserMarshal + 0x13fa
ole32!CoQueryAuthenticationServices + 0x473a
RPCRT4!NdrProxySendReceive + 0x40
RPCRT4!NdrProxyInitialize + 0xb0
RPCRT4!I_RpcProxyNewConnection + 0x128c9
RPCRT4!NdrUserMarshalFree + 0xa1
FNK_Catalog!DllUnregisterServer + 0x82b34
FNK_Catalog!DllUnregisterServer + 0x825aa

Applying MS KB Hotfix 906092 (http://support.microsoft.com/kb/906092) may be helpful with this issue.

Also ensure that the CE has sufficient memory available. Increasing RAM, virtual memory or memory available to a virtual machine (e.g. with VMWare) may also help to alleviate this issue.

Historical Number

20004630

Product Alias/Synonym

P8 CONTENT ENGINE

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Document information


More support for:

FileNet Content Manager
Content Engine

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

1278123

Modified date:

2006-10-17

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