EBR intermittently fails when using a script on IBM FileNet Image Services ?

Technote (troubleshooting)


Problem(Abstract)

EBR intermittently fails. when using a script.

Symptom

EBR Full Offline Backup. It runs as a Windows Scheduled task every night. It invokes a CMD file. In the CMD file the command "initfnsw -y stop" is running when it hangs.

2006/09/23  212,3,0 <fnsw> fn_util stopperm  ...
fn_util/stopdb: Could Not Shutdown Permanent Database.

2006/09/23  211,1,11 <fnsw> TM_daemon_ctl -f 552 -p 0x4d8 -c 0x2  ... [INFO]
Shutting down security database...

2006/09/23  211,1,13 <fnsw> TM_daemon_ctl -f 552 -p 0x4d8 -c 0x2   ... [SERIOUS]
Exec of 'fn_util stopsec' returned non-zero status of '0xffffffff'.

2006/09/23  211,1,11 <fnsw> TM_daemon_ctl -f 552 -p 0x4d8 -c 0x2   ... [SERIOUS]
A failure occurred while waiting for a process to complete.


Resolving the problem


This problem is not reproducible and it doesn't happen every night....it has happened 3 times in 2 months (with the EBR running every night). Running the EBR manually will always work.

Since this is a Windows Server, try replacing statements


    "net stop IMSService" with "start /WAIT net stop IMSService",

    "initfnsw -y stop" with "start /WAIT initfnsw -y stop", etc. in the "EBR_full_off_bkup.cmd" script.

    The sleep statements may not be long enough, but using"start /wait", will force the statement to complete before continuing.

Historical Number

20004586

Product Alias/Synonym

IMAGE SERVICES

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Document information


More support for:

FileNet Image Services

Software version:

4.1, 4.1.1, 4.1.2, 4.2

Operating system(s):

Windows

Reference #:

1278109

Modified date:

2013-05-14

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