Remote Data agent upgrades using the common agent shipped in IBM TotalStorage Productivity Center V220.127.116.11 GA might not restart on Windows hosts.
This problem does not occur if the IBM TotalStorage Productivity Center Data agent was upgraded to V3.3.0 from installations of V3.1.x or 3.2.x. Also, this problem does not occur if performing a local agent upgrade.
During the remote Data agent upgrade, the common agent is asked to restart. The common agent shuts down properly but does not restart. A Windows error is displayed showing that there is a memory access violation.
While performing a remote agent upgrade of the agent, the common agent might not restart. To work around this problem, follow these steps:
- Upgrade the Data agents.
- Restart the common agents on Windows machines where the agents did not come up.
If you have Fabric agents that need to be upgraded, you can upgrade the Fabric agents after restarting the common agent or before upgrading the Data agent.
This will ensure that the upgrade will be successful.
|Storage Management||Tivoli Storage Productivity Center Standard Edition||Not Applicable||Windows||3.3|
|Storage Management||Tivoli Storage Productivity Center Basic Edition||Not Applicable||Windows||3.3|
|Storage Management||IBM TotalStorage Productivity Center for Fabric||Not Applicable||Windows||3.3|
|Storage Management||Tivoli Storage Productivity Center for Disk||Windows||3.3|
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