Collect troubleshooting data for web services problems in WebSphere Process Server

Collect the MustGather information for Web services problems in WebSphere Process Server. Gathering this information before calling IBM support helps in understanding the problem and saves time when analyzing the data.

Setting the trace string

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.


*=info:
SCA.*=all:
com.ibm.ws.webservices.*=all


Note: Enabling the trace might slow down your system. This delay can lead to transaction time-outs and errors.

Required diagnostic information

Gather the following information and files:

General diagnostic information

• Problem description
• Environment description
• Server logs: All files from the following directories:
   <profile_root>/<profile_name>/logs/<server_name>
   <profile_root>/<profile_name>/logs/ffdc
• Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

Web services diagnostic information

• Sample SOAP request and response messages

IBM Support Assistant

Automated data collectors are available in IBM Support Assistant to improve the accuracy of complete data collection. You can use ISA Lite to automate the gathering of the required log files.

Note: When you use ISA Lite, also gather a detailed problem description, environment description, and other requested materials, such as a PI file.

IBM Support Assistant Lite	IBM Support Assistant Workbench
Download | Learn more	Download | Demo | Learn more
A special offering that contains only the data-collector component of IBM Support Assistant Workbench	For a full range of problem-solving features, the workbench contains all of the data-collection capability of ISA Lite and much more!

Instructions for collecting the diagnostic information

Collect the diagnostic information:

• Collect the general diagnostic information. For instructions, see the "Manually collect troubleshooting information" section in Collect troubleshooting data for WebSphere Process Server Version 6. You can collect the server logs and some of the environment details using ISA Lite.
• Provide a copy of any involved SOAP request or response messages leading up to the issue

What to do next

1. Review the logs and traces at the time of the problem to try to determine the source of the problem.
   
   
2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.
   
   
3. If you cannot find related problems or cannot solve the problem, send the information you have collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.
   
   

For a listing of all technotes, downloads, and educational materials that are specific to WebSphere Process Server , search the WebSphere Process Server support page.