IBM Support

Collect troubleshooting data for web services problems in WebSphere Process Server

Technote (troubleshooting)


Problem(Abstract)

You are having a web service problem with WebSphere Process Server. You would like to know what documentation you must collect (MustGather) so that the WebSphere Process Server Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving the problem

Setting the trace string

Set the following trace string, then reproduce the problem. For instructions, see the main WebSphere Process Server MustGather document.


*=info:
SCA.*=all:
com.ibm.ws.webservices.*=all


Note: Enabling the trace might slow down your system. This delay can lead to transaction time-outs and errors.


Required diagnostic information


Gather the following information and files:

General diagnostic information

  • Problem description
  • Environment description
  • Server logs: All files from the following directories:
     
    <profile_root>/<profile_name>/logs/<server_name>
     <profile_root>/<profile_name>/logs/ffdc
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications

Web services diagnostic information
  • Sample SOAP request and response messages


Instructions for collecting the diagnostic information


Collect the diagnostic information:

What to do next

  1. Review the logs and traces at the time of the problem to try to determine the source of the problem.

  2. Use IBM Support Assistant to search for known problems in the information center, forums, and technotes.

  3. If you cannot find related problems or cannot solve the problem, send the information you have collected to IBM by following the instructions in Exchanging Information with IBM Technical Support.

For a listing of all technotes, downloads, and educational materials that are specific to WebSphere Process Server , search the WebSphere Process Server support page.

Related information

Troubleshooting Guide for WebSphere Process Server
Recommended fixes
Web Services MustGather for WebSphere Application Serve

Document information

More support for: WebSphere Process Server
Web services

Software version: 6.1, 6.1.0.1, 6.1.0.2, 6.1.0.3, 6.1.0.4, 6.1.2, 6.1.2.1, 6.1.2.2, 6.1.2.3, 6.2, 6.2.0.1, 6.2.0.2, 6.2.0.3, 7.0, 7.0.0.1, 7.0.0.2, 7.0.0.3, 7.0.0.4, 7.0.0.5

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, z/OS

Reference #: 1267920

Modified date: 2009-10-22