IBM Support

Collect troubleshooting data for the failed event resolution problems in IBM Business Automation Workflow

Troubleshooting


Problem

You are having a failed event resolution problem in IBM Business Automation Workflow. You would like to know what documentation you must collect (MustGather) so that the IBM Support team can diagnose your problem. If you gather this documentation before you contact IBM support, then it expedites the troubleshooting process and saves you time.

Resolving The Problem

Collect troubleshooting data for failed event resolution problems in IBM Business Automation Workflow. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and can save you time.
 
Setting the trace string

Set the following trace string, then reproduce the problem. For instructions, see the Setting up a trace in WebSphere Application Server.

*=info:
Recovery=all



Note: Enabling the trace might slow down your system. This delay can lead to transaction timeouts and errors.
 
Required diagnostic information


Gather the following information and files:

General diagnostic information
  • Problem description
  • Environment description
  • Server logs: All files from:
    <profile_root>/<profile_name>/logs/<server_name>
    <profile_root>/<profile_name>/logs/ffdc
  • Project interchange (PI) or enterprise archive (EAR) file from the relevant applications
 
Instructions for collecting the diagnostic information


For instructions on collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for IBM Business Automation Workflow.

 
 

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcTiAAK","label":"Advanced Content\/ SCA-\u003EFailed Events"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"ARM Category":[{"code":"a8m50000000CcTiAAK","label":"Advanced Content\/ SCA-\u003EFailed Events"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

BAW; BPM

Document Information

Modified date:
14 September 2022

UID

swg21267441