Sametime users are unable to send e-mail from Connect client 7.5.1: "An email address was not found ..."

Technote (troubleshooting)


Problem

A Sametime® Connect client user is unable to send an e-mail.

Symptom

The following error displays when attempting to send an e-mail from the Sametime Connect client:
An email address was not found for the following

The user is right-clicking on the name of an on-line user in their contact list and selecting Send -> E-mail from the menu.

Cause

The issue occurs when a 7.5.1 client is connecting to a pre-7.5 server because this functionality relies on the UserInfo servlet, which was only introduced in the 7.5 Sametime server.

Resolving the problem

This issue has been reported to Quality Engineering as SPR# DANE73ESRU. The server must be upgraded to release 7.5 or higher to support this functionality.


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Document information


More support for:

Lotus End of Support Products
Lotus Sametime

Software version:

7.5.1

Operating system(s):

Windows

Reference #:

1266678

Modified date:

2010-02-22

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