MustGather: IBM Installation Manager troubleshooting logs

Technote (FAQ)


Question

What information do you need to troubleshoot unexpected behaviours of IBM Installation Manager?

Cause

Gathering the necessary information helps in problem determination and saves time in the resolving process.

Answer

Locations of IBM Installation Manager troubleshooting logs:

Installation logs
    Microsoft Windows 2000, XP, and 2003
      C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs

    Microsoft Windows Vista,7, and 2008
      C:\ProgramData\IBM\Installation Manager\logs

    Linux & Unix
      /var/ibm/InstallationManager/logs


.log
    Microsoft Windows 2000, XP, and 2003
      C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\pluginState\.metadata\.log

    Microsoft Windows Vista,7, and 2008
      C:\ProgramData\IBM\Installation Manager\pluginState\.metadata\.log

    Linux & Unix
      /var/ibm/InstallationManager/pluginState\.metadata\.log

Note: Since the IBM Installation Manager is an Eclipse-based tool, it has a workspace, and therefore as shown in the example above, " pluginState" is the name of the IBM Installation Manager workspace.

The IBM Installation Manager installation logs contain information on potential installation issues encountered, while the .log is for IBM Installation Manager-specific issues resulting from internal problems, for example, any exceptions that are issued.

If submitting IBM Installation Manager logs to IBM Support, refer to the technote titled, " Collecting IBM Installation Manager log with IBM Support Assistant (ISA)," linked below.

Related information

Collecting Installation Manager log with ISA
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A Korean translation is available

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Document information


More support for:

IBM Installation Manager
Install

Software version:

1.2, 1.2.1, 1.3, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.4.1, 1.4, 1.4.1, 1.4.2, 1.4.3, 1.4.4, 1.5, 1.5.1, 1.5.2, 1.5.3, 1.6

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1258203

Modified date:

2012-10-30

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