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Error 404 displays when accessing /myportal after enabling Trust Association
 Technote (troubleshooting)
 
Problem(Abstract)
After enabling Trust Association in the IBM WebSphere® Application Server either manually or by using a WebSphere Portal configuration task, you receive a 404 error when attempting to access a protected Portal resource under the URI /myportal. You expect to see the Login page. The 404 error is displayed if you trace the HTTP headers and/or use Mozilla Firefox®. If you use Microsoft® Internet Explorer®, you may see a "Page cannot be displayed" error.
 
Resolving the problem
In addition to the 404 error itself, the HTTP headers display the following:
GET /wps/myportal HTTP/1.1
Host: host.domain.com:10038
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2)
Gecko/20070219 Firefox/2.0.0.2
Accept:
text/xml,application/xml,application/xhtml+xml,text/html;q
=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive

HTTP/1.x 302 Found
Location: http://host.domain.com:10038/wps/error.html
Content-Language: en
Content-Length: 0
Date: Mon, 26 Feb 2007 19:40:23 GMT
Server: WebSphere Application Server/6.0
----------------------------------------------------------http://host.domain.com:10038/wps/error.html


GET /wps/error.html HTTP/1.1
Host: host.domain.com:10038
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2)
Gecko/20070219 Firefox/2.0.0.2
Accept:
text/xml,application/xml,application/xhtml+xml,text/html;q
=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive

HTTP/1.x 404 Not Found
Content-Type: text/html;charset=ISO-8859-1
Content-Language: en
Transfer-Encoding: chunked
Date: Mon, 26 Feb 2007 19:40:23 GMT
Server: WebSphere Application Server/6.0
==========================

After collecting an Application Server security trace of the issue to investigate further, Product Support found the following related messages in the trace.log:

[datetime] 000000c8 WebAuthentica 3 Redirect to the error page: /wps/error.html
[datetime] 000000c8 WebAuthentica < authenticate Exit
[datetime] 000000c8 WebCollaborat 3 redirecting to another url
[datetime] 000000c8 RedirectReply 3 Security redirect code set to: 302
[datetime] 000000c8 WebCollaborat < checkAuthStatus Exit
com.ibm.ws.security.web.RedirectReply@bb6415
[datetime] 000000c8 WebCollaborat < authorize Exit

com.ibm.ws.security.web.RedirectReply@bb6415
[datetime] 000000c8 EJSWebCollabo > handleException Entry
com.ibm.ws.webcontainer.srt.SRTServletRequest@dc219d
com.ibm.ws.webcontainer.srt.SRTServletResponse@ba1044
com.ibm.ws.security.web.WebSecurityException: /wps/error.html

Based on this information, the following WebSphere Application Server APAR was identified as containing a fix: PK34390: unauthenticated HTTP requests are redirected to the error page. After installing the fix for this APAR, the issue was resolved and the Portal user saw the Login page as expected.

 
 
 

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Document information
 Product categories:
 Software
 Organizational Productivity, Portals & Collaboration
 Portals
 WebSphere Portal
 Security
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows, i5/OS, z/OS
 Software version:
  6.0
 Software edition:
  Enable, Express, Extend, Server
 Reference #:
  1256660
 IBM Group:
 Software Group
 Modified date:
 2009-04-27

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