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IBM DataPower Gateways Firmware Support Lifecycle

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Abstract

This document provides information on the IBM DataPower Gateway Firmware Support Lifecycle.

Content

IBM® DataPower® Gateway is a purpose-built gateway that provides security, traffic control, mediation and optimized access to a full range of mobile, web, application programming interface (API), service-oriented architecture (SOA), B2B and cloud workloads. It supports multi-cloud deployment and is available in Docker container, Linux application, VMware virtual machine and physical appliance form factors.

IBM provides flexible support options to meet the needs of your business and minimize any business impact. The IBM DataPower Gateways end-of-service support policy applies differently between hardware and firmware.

Hardware

DataPower physical appliance hardware is supported for a minimum of five years, starting at the General Availability of the new product. Beginning with the 8436 models, standard appliance service and support is available for five years from the end-of-marketing (EOM) date as described in the IBM Appliance Support Handbook.

For end-of-service information on physical appliances, see IBM DataPower Gateways End of Service dates.

Firmware

Businesses are building modernized digital platforms to drive innovation and disruption within the industry. IBM DataPower Gateways are a core component in these platforms and it needs to deliver new business functionality to keep pace with business innovation.

Effective with firmware V7.6, the firmware delivery model for the DataPower Gateway introduces a Continuous Delivery (CD) model to accelerate delivery of new capabilities to meet market demand. As part of the CD model, the product has two release streams: a Continuous Delivery (CD) release stream for rapidly delivering new functionality and a Long Term Support (LTS or LTSR) release stream for delivering key security updates and defect fixes.

  • Continuous Delivery (CD) release:
    • Provides incremental new functionality on a regular cadence. CD update packages are intended for customers that want to exploit the latest features and capabilities and can update the product frequently.
    • Released approximately once per quarter.
      Note:  Currently, there are no supported CD update packages for DataPower firmware.
    • Only the most recent update package is supported at a given time until this release stream is promoted to an LTS release. After promotion, no previous CD update packages are supported. There is no extended support plan available for any CD update package.
    • New functionality, defect fixes, and security updates are all made available through a CD update package. Additional support (fixes), as determined by IBM, are provided through individual product fixes only on the most recent CD update package.
  • Long Term Support (LTS or LTSR) release:
    • In the initial release, includes the functionality introduced in previous CD update packages as well as new functionality that was not in these CD update packages.
    • Provides defect fixes and security updates but does not add new functionality in fix packs. LTS release are intended for customers that require the highest levels of stability.
    • Released approximately once per year.
    • Supported for a minimum of 2 years. There is no extended support plan available for any LTS release. IBM will publish a notice of support discontinuance (end-of-service) for an LTS release at least 12 months before the effective date.

Firmware V7.5 and earlier will remain on the traditional IBM DataPower Gateway support model where they will be supported for a minimum of 2 years. There is no extended support plan available for any of these releases. IBM will publish a notice of support discontinuance (end-of-service) for releases at least 12 months before the effective date.

Note: IBM DataPower Gateways customers can use the following table to track how long their version and release of a particular firmware level will be supported. By using the information in this table, customers can effectively plan their firmware investment without any gaps in support.

Release
Support Model
GA date
End-of-service date
Comment
2018.4
LTS
7.7
CD
2018/11/15
 
7.7 CD update package steam replaced by 2018.4 long-term support stream
7.6
LTS
2019/12/31
7.5.0
7.5.1
7.5.2
Traditional
03/2016
06/2016
09/2016
2019/04/30
2019/04/30
2019/04/30
7.2
Traditional
2018/09/30
7.1
Traditional
2018/09/30
7.0
Traditional
2017/09/30
6.0.2 (Common Criteria)
Traditional
05/2015
2019/12/31
6.0.1
Traditional
2016/06/19
6.0
Traditional
2016/06/19


Notes:

  • For information on current DataPower firmware versions, see Supported firmware versions and recommended levels for IBM DataPower Gateways products.
  • Refer to the Contact Support page for how to reach IBM DataPower Gateways Support.
  • Customers are responsible for completing migration activities to currently supported levels before a release level reaches end-of-support.
  • Short duration support extensions are available on a case-by-case basis, for an additional fee, immediately following the end-of-support for a specific firmware level. Extensions would be for a very limited time period with limited terms and conditions. An extension is intended to provide support while customers complete their migration to a supported release.

Document information

More support for: IBM DataPower Gateways

Component: General

Software version: 6.0.2, 7.6, 2018.4

Operating system(s): Firmware

Software edition: Edition Independent

Reference #: 1246298

Modified date: 10 May 2019