Submitting diagnostic information to IBM Technical Support for problem determination

Technote (FAQ)


Question

How do I submit diagnostic information to IBM®, so problem determination can begin for a Problem Management Record (PMR)?

Answer

To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. Submit files using the Enhanced Customer Data Repository (ECuRep).

Open a problem management record (PMR)
Do not submit files until you have opened a problem record with the support center.
If you do not have an open PMR you can create one now via the Service Request tool.

There are two steps that must be completed to get your data loaded into the repository:

Step 1: Prepare your data


Step 2: Send your data
    ECuRep supports several methods for sending data to IBM®. The file size of your data largely determines the methods available for use. Select your method to send your data to the repository.

Quick Method:
The easiest way to quickly send small problem documentation files (2 gigabytes or less) to IBM® is via your Web browser: Regular ( HTTP ECuRep upload) or Secure ( HTTPS ECuRep upload).

Other Methods:
For uploading problem documentation files using other methods, like IBM Support Assistant (ISA) or Service Request (SR), refer to Attaching files to a PMR using SR.

Cross reference information
Segment Product Component Platform Version Edition
Information Management DB2 Connect AIX, HP-UX, Linux, Solaris, Windows 9.7, 9.5, 10.1

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Document information


More support for:

DB2 for Linux, UNIX and Windows

Software version:

9.5, 9.7, 9.8, 10.1, 10.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1243808

Modified date:

2014-06-16

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