IBM Support

Collecting Data: Read first for Informix Family products

Technote (troubleshooting)


For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs). Collecting this data before calling IBM support will help you understand the problem and save time analyzing the data.

Resolving the problem

Collecting data before opening a PMR helps IBM Support determine if:

  • symptoms match known problems (rediscovery).
  • there is a non-defect problem that can be identified and resolved.
  • there is a defect that identifies with an immediately available fix.
  • there is a defect that identifies a workaround to reduce severity.

Collecting Data Topics
General Information to Collect
Fast Recovery Failure
Down DBSpace or Chunk
Storage Optimization
Backup Failure: On-Bar
Backup Failure: Ontape
Restore Failure: On-Bar
Restore Failure: Ontape
IDS Assertion Failures
Enterprise Replication (ER)
ER Performance Problem
ER Initialization
High Availability Data Replication (HDR)
Shared Disk Secondary Replication (SDS)
Remote Standalone Secondary Replication (RSS)
Engine Performance on AIX
Engine Performance on HP-UX
Engine Performance on Linux
Engine Performance on Solaris
Engine Performance on UNIX
Engine Performance on Windows
100% CPU Usage on AIX
100% CPU Usage on HP-UX
100% CPU Usage on Linux
100% CPU Usage on Solaris
100% CPU Usage on Windows
IDS Engine Hang on AIX
IDS Engine Hang on HP-UX
IDS Engine Hang on Linux
IDS Engine Hang on Solaris
IDS Engine Hang on UNIX
Any Datablade Problem
Geodetic Datablade Function Failure
Geodetic Datablade Registration Failure
Client Connection Failure
IDS Connection Failure
IDS Connection Hang
IDS version 11.10 Upgrade information
Extended Parallel Server (XPS) General information
XPS performance issue on UNIX platforms
Tools and Clients
4GL Problem
ODBC Problem
ESQL/C Problem
JDBC Problem

Looking for a Collecting Data topic that is not here?

What to do next
Once you have collected the preceding information, simply submit the diagnostic information to IBM support.

You can submit files using one of following methods to help speed problem diagnosis:
  • IBM Support Assistant (ISA)
  • Electronic Service Request (ESR)
  • FTP to the Enhanced Customer Data Repository (ECuRep)

See the Related information article, Submitting diagnostic information to IBM Technical Support for problem determination.

Related information

Submitting diagnostic information to IBM Technical Sppt

Cross reference information
Segment Product Component Platform Version Edition
Information Management Informix C-ISAM
Information Management Informix DataBlade modules
Information Management Informix Servers
Information Management Informix Extended Parallel Server (XPS)
Information Management Informix OnLine
Information Management Informix Standard Engine (SE)
Information Management Informix Tools

Document information

More support for: Informix family

Software version: 1.0, 1.1, 2.0, 4.0, 5.1, 5.2, 6.0, 7.3, 8.0, 9.4, 10.0, 11.0, 11.1, 11.5, 11.7

Operating system(s): AIX, DYNIX/ptx, Digital Unix (OSF1)(TRU64), HP-UX, IRIX, Linux, Reliant UNIX, Sinix, Solaris, Windows

Reference #: 1242979

Modified date: 02 April 2010