Technote (troubleshooting)
Problem
Documents for collecting troubleshooting data for IBM WebSphere Portal 7.0 aid in problem determination and save time resolving Problem Management Records (PMRs).
Resolving the problem
Collecting data early, even before opening a PMR, helps IBM® Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.
Table of contents:
| Gathering general information | |
| Gathering component specific information | |
| Submitting information to IBM Support |
For WebSphere® Portal V6.0 or later, use the IBM Support Assistant Lite for WebSphere Portal tool to gather the documentation and information necessary to troubleshoot the problem on the system(s) in your environment.
The IBM Support Assistant Lite for WebSphere Portal tool is tightly integrated with the following MustGather requirements and is the recommended method of gathering system information. However, manually gathering the requested information and sending it to IBM Support is an option if you so choose. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:
Documents for collecting troubleshooting data which are applicable to WebSphere Portal and IBM Web Content Manager version 6.0
| Component: |
Link:
|
| Runtime Operations: | |
| Crash for WebSphere Portal 6.0 | 1316853 |
| Performance, hang, or high CPU issues for WebSphere Portal 6.0 | 1316856 |
| Out of memory (OOM) issues for WebSphere Portal 6.0 | 1316855 |
| Search for WebSphere Portal 6.0 | 1246859 |
| Parallel Portlet Rendering (PPR) for WebSphere Portal | 1255372 |
| Workplace Web Content Management Hang, Crash and Out of Memory Issues | 1242623 |
| Site Analysis Logging for WebSphere Portal 6.0 | 1321827 |
| Performance, hang, or high CPU issues for WebSphere Portal 6.0 on z/OS | 1474162 |
| Out of memory (OOM) issues for WebSphere Portal 6.0 on z/OS | 1474171 |
| Installation/Configuration: | |
| Installation and Configuration Tasks (use the ISA Lite tool) for WebSphere Portal 6.0 | 4008662 |
| XML Configuration Interface (XmlAccess) for WebSphere Portal 6.0 | 1242685 |
| Migration for WebSphere Portal 6.0 | 1246134 |
| Installation and Configuration for WebSphere Portal 6.0 on i5/OS | 1273091 |
| Performing upgrades on WebSphere Portal 6.0 on i5/OS | 1294508 |
| Upgrading for WebSphere Portal 6.0 on z/OS | 1398907 |
| Installation and Configuration for WebSphere Portal 6.0 on z/OS | 1398914 |
| Database Transfer for WebSphere Portal 6.0 on z/OS | 1399086 |
| Security/Administration: | |
| Login for WebSphere Portal 6.0 | 1243740 |
| eTrust SiteMinder Integration for WebSphere Portal 6.0 | 1243923 |
| Tivoli Access Manager Integration for WebSphere Portal 6.0 | 1242648 |
| User/Group Search Issues when using Administrative Portlets in WebSphere Portal 6.0 | 1242647 |
| Credential Vault for WebSphere Portal 6.0 | 1243114 |
| Member Manager for WebSphere Portal 6.0 | 1242646 |
| Enabling SSL for WebSphere Portal 6.0 | 1246464 |
| Enabling Security with LDAP over SSL for IBM WebSphere Portal 6.0 | 1247082 |
| Virtual Portal for WebSphere Portal 6.0 | 1243578 |
| Portal Access Control (PAC) for WebSphere Portal 6.0 | 1243977 |
| Portal User Management Architecture (PUMA) for WebSphere Portal 6.0 | 1253577 |
| Session Management for WebSphere Portal 6.0 | 1268699 |
| Configuring Security for WebSphere Portal 6.0 on z/OS | 1395952 |
| Content/Document Management: | |
| Web Content Management (WCM) 6.0 General Information and Trace Strings | 1242613 |
| Web Content Management (WCM) Hang, Crash and Out of Memory Issues | 1242623 |
| Web Content Management (WCM) 6.0 Migration | 1242620 |
| Web Content Management (WCM) 6.0 Syndication | 1243980 |
| Web Content Management (WCM) 6.0 Search | 1242619 |
| Web Content Management (WCM) 6.0 Inline Authoring Search | 1260869 |
| Document Conversion Services (DCS) 6.0 | 1245245 |
| Portal Document Manager (PDM) 6.0 | 1245922 |
| Portal Document Manager (PDM) Desktop Component 6.0 | 1242591 |
| Portal Document Manager (PDM) Search 6.0 | 1242590 |
| Portal Document Manager (PDM) Migration 6.0 | 1245935 |
| Web Content Management (WCM) 6.0 Remote Rendering Portlet | 1265164 |
| Web Content Management (WCM) 6.0 Security | 1265160 |
| Personalization for WebSphere Portal 6.0 | 1245725 |
| Web Content Management (WCM) 6.0 Local Rendering Portlet | 1283823 |
| Web Content Management (WCM) 6.0 Authoring Performance Degradation | 1264808 |
| Web Content Management (WCM) 6.0 Authoring | 1300797 |
| Web Content Management (WCM) 6.0 Pre-rendering | 1300806 |
| Web Content Management (WCM) 6.0 Data Import/Export Tasks | 1289936 |
| JCR for WebSphere Portal 6.0 | 1303048 |
| Web Content Management (WCM) 6.0 Caching | 1316583 |
| Web Content Management (WCM) 6.0 API | 1283939 |
| Portal Document Manager (PDM) 6.0 Migration to Lotus Quickr 8.1 | 1370206 |
| Portlets/Development/Customization: | |
| Portlet Development for WebSphere Portal 6.0 | 1244614 |
| Business Integration for WebSphere Portal 6.0 | 1244453 |
| Portlet Services for WebSphere Portal 6.0 | 1244450 |
| Web Clipping for WebSphere Portal 6.0 | 1244268 |
| JSF Portlets for WebSphere Portal 6.0 | 1289018 |
| Cooperative Portlets for WebSphere Portal 6.0 | 1305461 |
| Composite Applications for WebSphere Portal 6.0 | 1289215 |
| IBM Presentation Viewer Portlet for WebSphere Portal 6.0 | 1295472 |
| RSS Portlet for WebSphere Portal 5.1/6.0 | 1296125 |
| IBM Portlet Application for Microsoft Exchange 2000/2003 for WebSphere Portal 5.1/6.0 | 1296287 |
| My Tasks Portlet for WebSphere Portal 5.1/6.0 | 1296290 |
| IBM Portlet for Google Gadgets for WebSphere Portal 6.0 | 1296325 |
| Web Services for Remote Portlets for WebSphere Portal 6.0 | 1304410 |
| Remote Cache for WebSphere Portal 6.0 | 1318773 |
| Model SPI for WebSphere Portal 6.0 | 1318776 |
| Struts Portal Framework for WebSphere Portal 6.0 | 1326652 |
Send files to IBM Support by using the instructions outlined in Exchanging information with IBM Technical Support for problem determination.
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Organizational Productivity- Portals & Collaboration | WebSphere Portal End of Support Products | Problem Determination | AIX, HP-UX, i5/OS, Linux, Solaris, Windows, z/OS | 5.1.0.5, 5.1.0.4, 5.1.0.3, 5.1.0.2, 5.1.0.1, 5.1.0 | Express |
| Data & Information Management | Workplace Web Content Management | AIX, HP-UX, i5/OS, Linux, Solaris, Windows | 6.0 | Java edition |
Product Alias/Synonym
WP WPv6 WPv6x WPv60x WPv6.0
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