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Contacting IBM WebSphere DataPower SOA Appliance Support

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Abstract
Follow these steps to contact IBM WebSphere DataPower SOA Appliance Support.
 
Content
Follow these steps depending the machine type that you have purchased:
  • 9235 Machine Type (9004)- The DataPower Support model has changed with the 9235 Machine Type. It now includes one-year remote call-in support and is similar to other IBM offerings. If you require support for the Machine Type 9235, follow instructions documented in Contacting IBM WebSphere DataPower SOA Appliance Support (for 9004 appliance).
    Note: 9235 customers can now use the Service Request (SR) problem submission tool for creating and managing Problem Management Records (PMRs).
 
Related information
MustGather: Read first
Collecting data instructions
DataPower SOA Appliances support site
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Business IntegrationWebSphere DataPower Integration Appliance XI50Not ApplicableFirmware3.6.0, 3.6.1, 3.7.1, 3.7.2Edition Independent
Business IntegrationWebSphere DataPower XML Security Gateway XS40Not ApplicableFirmware3.6.0, 3.6.1, 3.7.1, 3.7.2Edition Independent
Business IntegrationWebSphere DataPower XML Accelerator XA35Not ApplicableFirmware3.6.0, 3.6.1, 3.7.1, 3.7.2Edition Independent
Business IntegrationWebSphere DataPower B2B Appliance XB60Not ApplicableFirmware1.0.0Edition Independent
Business IntegrationWebSphere DataPower Low Latency Appliance XM70Not ApplicableFirmware1.0.0Edition Independent
 
 

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Document information
 Product categories:
 Software
 Business Integration and Optimization
 Application Integration and Connectivity
 WebSphere DataPower SOA Appliances
 General
 Operating system(s):
  Firmware
 Software version:
  3.6, 3.6.1, 3.7.1, 3.7.2
 Software edition:
  Edition Independent
 Reference #:
  1236322
 IBM Group:
 Software Group
 Modified date:
 2009-04-14

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