How to e-mail data to IBM Rational Support

Technote (FAQ)


Question

How do you send data to IBM Rational Client Support using e-mail to assist in problem determination?

Cause

As of October 1, 2014, IBM Rational in the Americas (North and South America) no longer accepts PMR creation requests via email.
As of January 1, 2015, IBM Rational in the EMEA (Europe, Middle East and Africa) no longer accepts PMR creation requests via email.

As of April 1, 2015, IBM Rational in the AP (Asia Pacific) no longer accepts PMR creation requests via email.


Answer

E-Mail Directly to Rational Client Support

Follow the instructions outlined at E-mail Processing System (EPS) for details on how to properly use e-mail to communicate directly with Rational Client Support.


FTP, ISA, SR and more

Review the Exchanging information with IBM Technical Support for details on how to send and receive information to IBM support through all available means.

Related information

Service Request
Service Request user information
Service Request Helpdesk

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Document information


More support for:

Rational Customer Support
News and Information

Software version:

All Versions

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1231556

Modified date:

2014-12-15

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