MustGather: Enabling diagnostic tracing and checking connectivity for troubleshooting e-mail in ClearQuest

Technote (FAQ)


What information and diagnostic trace logging can be gathered for troubleshooting e-mail related issues in IBM Rational ClearQuest in both Microsoft Windows and UNIX-based environments?


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Basic Troubleshooting Information

Diagnostic Tracing instructions for Microsoft Windows Environments
Diagnostic Tracing instructions for UNIX and Linux Environments
Parameters and values used for tracing


This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986

Related information

A simplified Chinese translation is available

Document information

More support for:

Rational ClearQuest
E-Mail Configuration and Setup

Software version:

7.0, 7.0.1, 7.1, 7.1.1, 7.1.2, 2003.06.16

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:


Modified date:


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