MustGather: Enabling diagnostic tracing and checking connectivity for troubleshooting e-mail in ClearQuest

Technote (FAQ)


Question

What information and diagnostic trace logging can be gathered for troubleshooting e-mail related issues in IBM Rational ClearQuest in both Microsoft Windows and UNIX-based environments?

Answer

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Basic Troubleshooting Information


Diagnostic Tracing instructions for Microsoft Windows Environments
Diagnostic Tracing instructions for UNIX and Linux Environments
Parameters and values used for tracing

REGISTRY EDITS:

This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986


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Document information


More support for:

Rational ClearQuest
E-Mail Configuration and Setup

Software version:

7.0, 7.0.1, 7.1, 7.1.1, 7.1.2, 2003.06.16

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1231445

Modified date:

2009-06-18

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