IBM Support

MustGather: Documentation for a TXSeries CICS region abend.

Troubleshooting


Problem

The CICS has terminated with abends or crashed. The CICS support team will need some documentation to diagnose your problem. If this documentation can be gathered before calling support, it will expedite the troubleshooting process, and save you valuable time.

Resolving The Problem

Click MustGather: Read First for TXSeries CICS to see a list of all MustGather documents for CICS, instructions on submitting information to IBM support, and general hints and tips.

Gather the following documentation for any CICS region abend or crash before calling IBM support. The documents are located in the directory for the region. Collect the files that cover the time of the abend.
The default path is /var/cics_regions/<region_name>

Required doc

  1. console.nnnnnn
  2. symrec.nnnnnn (symptom records)
  3. console.msg
  4. environment - file from the region directory
  5. <region_name>.env file
  6. CSMT files - located in the data directory for the region
  7. CCIN,out file - located in the data directory for the region
  8. Any files from the time of the abend in CICS region’s dumps/dir1 directory which can include dump files, traceback files and core files if any. Format the dump files in dumps/dir1 directory using “cicsdfmt” tool before sending.
  9. statsfile, located in the data directory for the region

[{"Product":{"code":"SSAL2T","label":"TXSeries for Multiplatforms"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.0;6.1;6.2;7.1;8.1;8.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]

Document Information

Modified date:
02 August 2018

UID

swg21229655