IBM Support

MustGather: Read first for Rational Host On-Demand problems

Technote (FAQ)


Question

What general information should be collected to aid in IBM Rational Host On-Demand problem determination in order to and save time resolving Problem Management Records (PMRs)?

  • Symptoms match known problems (rediscovery).
  • There is a non-defect problem that can be identified and resolved.
  • There is a defect that identifies a work around to reduce severity.
  • Locating root cause can speed development of a code fix.

Answer

This document is intended to provide a detailed description of the documentation required by the Rational Host On-Demand support team to diagnose your problem. It contains the following sections:

Gathering general information
Gathering component specific information
Submitting information to IBM Support
General hints and tips



Gathering general information

If you open a PMR or SR, every problem record should include the following:
  • A complete description of the problem
  • The Host On-Demand version, release, and maintenance level
  • The Operating System version, release, and maintenance level of server and client
  • Related products version, and release levels, such as Web Server and Java
  • A valid contact, contact phone number and contact email address



Gathering component specific information

Click on one of the documents in the following table that best describes your Host On-Demand problem. This will provide you with a listing of the documentation that the Host On-Demand support team requires to diagnose your problem. It will also include diagnostic hints and tips that will aid in diagnosing and solving problems.




Submitting information to IBM Support

Submitting documentation to the Host On-Demand support team
  • You must open a Problem Management Record (PMR) or Service Request (SR) prior to sending doc to the Host On-Demand support teams.
  • You can use Service Request to attach files to your PMRs. Visit the Software Support help page to learn more about Service Request (SR)



General hints and tips

Search for known problems from the Host On-Demand support portal.

Stay current on Host On-Demand fixes by downloading from Fix Central.

Document information

More support for: Rational Host On-Demand
General Information

Software version: 11.0

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Windows, z/OS

Reference #: 1220328

Modified date: 21 January 2015