IBM Support

How to return software to Passport Advantage if purchased online

Technote (FAQ)


You purchase Lotus SmartSuite 9.8 or Lotus Organizer 6.0 or 6.1 at but find that you must return it. How do you do this since there is no number to call?


To return the software application, send an e-mail with the following information to process your credit request:
Send to:

Subject: Credit request

Body: Enter the following information:

    Phone contact numbers
    e-Mail address
    Passport site number
    Sales order number

Document information

More support for: Lotus End of Support Products
Lotus SmartSuite for Windows

Software version: 9.8, 9.8.1, 9.8.2, 9.8.3, 9.8.4, 9.8.5

Operating system(s): Windows

Reference #: 1205139

Modified date: 30 March 2012

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