Mail routing performance degradation and network connectivity issues after installing Windows update MS05-019, Windows 2003 SP1 or SP2

Technote (FAQ)


Question

After installing Microsoft Windows (XP and 2000) update MS05-019 or Windows 2003 Service Pack 1 (SP1) or Service Pack 2 (SP2), customers have reported the following problems on Domino servers:

Issue #1
Users receive "Server not responding" when attempting to connect to the server.

Issue #2
Users are able to connect to the server; however, it takes a significant amount of time before the connection is established.

Issue #3
Mail routing performance degradation that includes the following symptoms:

-- Messages pile up in the MAIL.BOX.

-- Issuing "Tell Router Show" on the server console shows that all transfer threads are in use and most pending mail in a "BUSY" state.

-- Issuing "Show Tasks" on the server console shows the Router threads transferring mail to various destinations; however, the length of time to complete a transfer is much longer than normal.


Answer

This issue was reported to Quality Engineering as SPR# LP336BPMCP; however, it was determined that the issue does not lie within Notes/Domino.


A fix is available from Microsoft. For details on the problem, and to obtain the fix, refer to article #898060 from Microsoft's Knowledge Base.


Note: As of June 14, 2005, an updated version of MS05-019 is available from Microsoft. This update, however, does not affect Windows 2003 Server with SP1. Users running Windows 2003 SP1 must install a hotfix that is available via the Microsoft article noted above. For further information, refer to Microsoft Security Bulletin MS05-019


This same network degradation has also been observed with Service Pack 2 (SP2) for Windows 2003 with network drivers that do not support the new networking features included in SP2. This does not affect all servers or all hardware. Prior to updating to SP1 or SP2 it is highly recommended that you verify that you have the latest drivers installed for your network cards. Click here for details on the new networking features in Windows 2003 SP2.


Related information

A simplified Chinese translation is available


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Document information


More support for:

Lotus End of Support Products
Lotus Domino

Software version:

5.0, 6.0, 6.5, 7.0

Operating system(s):

Windows

Reference #:

1205041

Modified date:

2013-03-19

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