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Cannot print from any SmartSuite application after a new install

Technote (FAQ)


You cannot print from any Lotus SmartSuite® application after a new SmartSuite installation.


In one particular case, the installation was done while the administrator was logged in as "Administrator". Since there are user access levels in the application, the installation must be done when logged into the system under the user's profile.
An administrator can temporarily grant users full administrative rights if they do not currently have this level of system access. These rights can be downgraded after the successful installation.

The workaround was to perform a clean installation as outlined in Document #1096343, "How to perform a clean installation of SmartSuite or Organizer."

Document information

More support for: Lotus End of Support Products
Lotus SmartSuite for Windows

Software version: 9.5, 9.6, 9.7, 9.8

Operating system(s): Platform Independent, Windows

Reference #: 1201961

Modified date: 30 April 2012

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